JAKARTA - The Financial Services Authority (OJK) stated that it had sent a letter to PT Bank Syariah Indonesia Tbk (BSI) to ensure that BSI maintains customer data security.
Chief Executive of Financial Services Business Behavior Supervisory, Education, and Consumer Protection OJK Friderica Widyasari Dewi said the letter was sent after Monday (8/5), BSI customers had difficulty accessing the sharia banking service.
"We have sent a letter to BSI asking for information about what happened in terms of consumer protection, because there are provisions that must be obeyed regarding the security of customer data, privacy, and also consumer protection," Friderica said, quoting Antara, Monday, May 22.
In the letter related to the implementation of the BSI market conduct, OJK also asked for an explanation from BSI regarding the consumer protection measures taken.
He said the supervision related to BSI services as a whole would continue to be carried out by the OJK Banking Supervisory so that the same thing would no longer happen. The supervision includes securing customer data.
Previously on Monday (8/5), customers experienced problems accessing BSI services following the process of maintaining information technology systems carried out on Sunday (7/5).
VOIR éGALEMENT:
BSI intensely normalizes services gradually until Tuesday (9/5) customers have been able to make transactions on BSI branch and ATM networks spread throughout Indonesia.
In the evening, the BSI Mobile service can gradually be accessed by customers with basic features.
On Thursday (11/5), BSI Mobile can be used to transact by customers with more complete features.
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