Cool! Indosat Wins Award At The 2024 World Communication Awards

JAKARTA - Indosat Ooredoo Hutchison (Indosat or IOH) won the Best Digital Transformation award at the prestigious World Communication Awards 2024, for innovations and extraordinary achievements that have encouraged the advancement of the telecommunications sector.

"This award is a tangible manifestation of the dedication and enthusiasm of the entire Indosat team on our journey to transform from a telecommunications provider," said President Director and Chief Executive Officer of Indosat total Sinha.

They also said that this award further strengthens the company's commitment to continuing to innovate, and seeks to provide transformation solutions and set new standards for the industry.

The transformation carried out by Indosat is a strategic step for the company that aims to integrate network and operational infrastructure as a whole.

One of the main pillars of this transformation is the development of big data Lake, a central data repository designed as a single data source to support more precise and efficient decision-making.

Indosat adopts advanced technology to optimize operations, actually reduces service quality alarms, and accelerates identification and resolution.

In addition, by adopting AI-based technology to analyze Quality of Experience (QoE) and Customer Satisfaction (CSAT), Indosat is able to take proactive steps to protect and satisfy customers who are new standards in service quality in various industrial sectors.

Indosat continues to be committed to realizing its vision of leading the industry through innovative solutions that empower Indonesia, encourage economic growth, and create a sustainable digital future.