During 2022, 175 Passengers' Goods Were Disadvantaged At Madiun Station

MADIUN - PT Kereta Api Indonesia or PT KAI (Persero) Operation Area (Daop) 7 Madiun handled 175 items belonging to customers that were left behind during 2022.Manager Public Relations Daop 7 Madiun Supriyanto said the number of items belonging to the customers who were left behind was increasing along with the increase in passenger volume since the handling of the COVID-19 outbreak and the opening of various mobility restrictions imposed by the government. "Clean and comfortable train conditions, as well is a factor that encourages people to choose trains as the main mode of transportation," Supriyanto said in Madiun, Saturday. According to him, as many as 175 items were left behind, both at the station and on the train. These items were successfully secured by officers and have been included in the Lost and Found system database during the January period December 2022. And most of them have returned to their owners. "According to the data, of that number, 161 items were included. "It has returned to the owner. The items that are found are often the types of valuables such as laptops, jewelry, cell phones, bags, wallets, to foreigners' passports," said Supriyanto., or security officers at the station or can go through the Contact Center KAI 121. "The station security officers always carry out regular checks in the waiting room areas and above the train, especially when the train arrives at the final destination station, the officers will check in each series to ensure that no passenger luggage is left behind," he said. If there is a report from the customer regarding the belongings left behind, KAI officers will coordinate and search. If it can be found at that time, it will be immediately handed over return to the reporter. If the goods have not been found, a telephone confirmation will be made to the reporter regarding the progress of handling the lagging goods reported, if found, the process of handing over the customer must show an identity card for verification of the ownership of the goods. If no party is involved in the discovery of goods in the train or in the station environment, KAI will immediately announce the discovery of the goods through loudspeakers. If there is no party Those who take the goods will be stored at the station Security Post and will be included in the data collection of the Lost and Found system owned by KAI. "This aims to make it easier to track lost goods according to the characteristics and specifications of goods that have been reported by customers and prospective train customers," he said. "All luggage is the responsibility of the customer, but to provide maximum service, security officers will always try to help secure left items that are still on the train or station," said Supriyanto.