Evaluation Of 130 OJK Performance Days: Handling 12,885 Complaints, 88 Percent Complete

The management of the Board of Commissioners of the Financial Services Authority (OJK) for the period 2022-2027 submitted a report on the evaluation of the performance of the first 130 days to Commission XI of the DPR after being sworn in on 20 July.

Member of the OJK Board of Commissioners in charge of Education and Consumer Protection Friderica Widyasari Dewi said that until November 18, 2022, her party had received 12,885 public complaints related to the financial services sector.

"Of this amount, around 88.3 percent of the total complaints have been resolved," he said at the Senayan Parliament Complex, Jakarta on Monday, November 28.

According to Friderica, the authority will continue to develop consumer services that are responsive, effective and solution- nature in order to realize public trust in the national financial industry.

"We are also developing 157 box facilities, including the Portal Application for Consumer Protection or APPK and accelerating the handling of consumer complaints," he said.

On this occasion, the OJK Commissioner also conveyed the budget absorption within the authority. As of October 31, 2022, the independent institution led by Mahendra Siregar succeeded in realizing a budget of IDR 5.07 trillion.

This figure is equivalent to 80.5 percent of the total ceiling provided, which is IDR 6.3 trillion for this year.