JAKARTA - All internet services owned by Telkomsel, IndiHome and Indibiz experienced an outage, which caused all users to be disconnected from the internet.
This data service disruption was detected starting on Thursday, January 22 at around 11.03 WIB. Where, on social media many netizens complained about the problem.
Meanwhile, Telkomsel in its post on X has also informed that IndiHome services nationwide are currently recovering and can be used normally.
In line with this statement, Telkom Corporate Communication VP Andri Herawan Sasoko also added that his party immediately handled the problem.
In his statement to the media, Andri explained that the disruption had been handled through recovery steps that were carried out intensively and coordinated by the Telkom Group team.
"Currently, network performance has returned to optimal operation. Telkom apologizes and appreciates customer understanding during the handling process," he said.
Telkomsel apologized for the inconvenience experienced by customers and expressed its gratitude for the loyalty and trust of customers during the handling process.
"Telkomsel is committed to continuing to maintain service quality to support all customer digital activities," the company wrote.
Even though it has recovered, it seems that some netizens admit that the IndiHome network is not stable, and it is still 'broken'.
"Indihome is still a problem. The network is still broken," said X account @sirarutoru.
"woy @IndiHome @IndiHomeCare this is your responsibility, the internet is disturbed from day to night, you don't clean it up, do you work? late payment a little fine, this disturbance is not cleaned up, what do you want," wrote the account @RizzIkkiki48.
The English, Chinese, Japanese, Arabic, and French versions are automatically generated by the AI. So there may still be inaccuracies in translating, please always see Indonesian as our main language. (system supported by DigitalSiber.id)
