IM3 Transforms Postpaid Service To IM3 Platinum With Advanced AI

Indosat launched IM3 Platinum (photo: dock. VOI)

JAKARTA - Indosat Ooredoo Hutchison (Indosat or IOH) through the IM3 brand today re-launched a postpaid service that transformed with a new identity, namely IM3 PLATINUM.

IM3 Platinum is the pioneer of telecommunications services that integrates the sophistication of Artificial Intelligence (AI) technology and the touch of personal human interaction, into the Platinum Experience series.

Carrying the concept of 'Simple, Next Level', Platinum Experience is ready to present several main services, such as Platinum Network in the form of a privilege route to connect with a wide and stable Indosat network, and free of obstacles when requiring connections anywhere.

In addition, this service is also equipped with Platinum Assistance services that are integrated by technology and human interactions that will connect customer calls via call center 185 within a maximum of 30 seconds without going through a machine.

As part of the Platinum Assistance ecosystem, IM3 Platinum also presents Platinum SmartASK, a portal supported by AI technology that automates customer questions in voice format and is able to provide quick and accurate answers.

Platinum IM3 customers can also get priority services when there are questions and complaints to be responded to more quickly automatically via Platinum Official WhatsApp.

"The transformation of postpaid IM3 services is our strategic step to answer the telecommunication needs of customers personally who require a simple platinum experience and next level," said Ritesh Kumar Singh, Director and Chief Commercial Officer of Indosat Ooredoo Hutchison on Thursday, November 21.

Indosat said he was optimistic that the presence of the IM3 Platinum would create new standards for the postpaid service category in Indonesia. This is in line with the company's mission to provide world-class digital services, connect and empower the Indonesian people.