Deputy Minister Of Communication And Information Invites Stakeholders To Use AI For Public Services

Deputy Minister of Communication and Information Nezar Patria (photo: dock. Kominfo Public Relations)

JAKARTA - Artificial Intelligence (AI) is still a serious concern by the government. Therefore, Deputy Minister of Communication and Information, Nezar Patria, invites all stakeholders to increase AI adoption in order to contribute to the growth of the national digital economy.

Nezar also stated that several government agencies in Indonesia have implemented AI technology for public services in each sector.

"For example, the Ministry of Communication and Informatics itself is developing AI technology to detect fake news or hoaxes circulating in the digital space with technology that we call NLP (Natural Language Processing) and also using machine learning," he said, quoted Wednesday, August 21.

In addition, Nezar added, the Directorate General of Taxes at the Ministry of Finance has also developed AI-based chatbots to help taxpayers get information and services related to tax easier.

The Ministry of Health has even developed and utilized AI and health technology in the field of radiology and pathology in several hospitals in Indonesia. In addition, chest X-ray technology, CT Scan, brain and other anatomical pathologies.

In a Public Discussion on AI National Sarasehan, Nezar emphasized that the use of AI technology can also be utilized in several other Ministries/Institutions.

For example, predicting weather and disasters, predicting traffic patterns. This is most used today to map traffic on toll roads and so on, using AI, including regulating toll road traffic," he explained.

However, in developing artificial intelligence (AI) for public services, the government needs to be aware of some potential impacts that could arise. Some of the impacts to watch out for are:

Data Privacy and Security:

Bias and Discrimination:

Dependence on Technology:

Transparency and Accountability:

Unemployment and Economic Inequality:

Unethical Use:

Social resistance:

By considering and managing these impacts, the government can maximize the benefits of AI in public services while minimizing linked risks