OpenAI Accused Of Violating Privacy Rules With Unaccured AI Chatbots

OpenAI received privacy complaints from the NOYB advocacy group (photo: x @openai)

JAKARTA - On Monday, April 29, the OpenAI startup backed by Microsoft received a privacy complaint from the NOYB advocacy group for allegedly not correcting misinformation provided by its AI-generative chatbot, ChatGPT, which could violate EU privacy rules.

NOYB said that the reporter in this case, who is also a public figure, asked ChatGPT about his birthday and was repeatedly given misinformation rather than chatbots notifying users that he did not have the necessary data.

The group said OpenAI rejected the complainant's request to correct or delete the data, arguing that it was impossible to correct the data and also failed to disclose any information about the data being processed, the source, or the data recipients.

NOYB said it had filed a complaint with Austrian data protection authorities to investigate OpenAI data processing and the steps taken to ensure the accuracy of personal data processed by the company's large language model.

"It is clear that the company is currently unable to make chatbots like ChatGPT comply with EU law, while processing data about individuals," said Maartje de Graaf, NOYB data protection attorney, in a statement.

In the past, OpenAI has acknowledged the tendency of this tool to respond with "an answer that sounds reasonable but false or unreasonable," a problem that is considered difficult to fix, even today.