RevComm Introduces Use Of AI For Contact Center Team Training

An atmosphere of training contact center agents. (Doc RevCommm)

RevComm Indonesia introduced MiitTel, an innovation of artificial intelligence (AI) technology, which can be used for contact center team training.

The breakthrough was introduced directly at a training event held by Telexindo for contact center agents entitled 'First Step to Contact Center Services' some time ago in Jakarta.

Through this training, participants are expected to have knowledge and communication skills in providing the best service for customers and establishing long-term business relationships.

Not only that, this training also challenges participants to practice directly through the role play session regarding how to handle customers by utilizing MiiTel, an AI-based technology that is RevComm's flagship product.

As an AI-based phone system, MiitTel is not only used as a means of communication, but also has the ability to record, transcribed, and also analyze conversations automatically.

The analysis of conversations generated by MiitTel is able to provide various benefits to support contact center activity, such as detecting intonation, ratio, and speed of speech, presenting the number of silences, overlaps, to positive and negative emotional levels in conversations (emotion recognition).

Through these various analyses, MiitTel can be used as a reference for self-coaching to improve the contact center team's ability and minimize the gap in performance in the team.

The MiiTel application is very helpful during role play activities, making it easier for role play sessions that only require Laptops, Cellphones and Internet Networks, explained the trainers from Telexindo.

Through the introduction of this innovation, RevComm is committed to continuing to provide effective communication solutions for contact centers, sales, and businesses through MiitTel in more companies.