JAKARTA - Forest Interactive, a leading telecommunications solution provider, found that the telecommunications industry underwent a significant transformation when adapting to the digital era.
The emergence of new technologies such as 5G, AI, and IoT is one of the reasons telecommunications companies invest massively in digital infrastructure to meet increasing demand and provide better services to customers.
Based on research from Grand View Research, the global telecommunications service market size is expected to grow with a combined annual growth rate (CAGR) of 6.2 percent from 2023 to 2030.
In addition, Asia Pacific is the region with the largest share of more than 33.5 percent in the telecommunications service market by 2022, and is expected to experience significant growth from 2023 to 2030.
"Digital outlets have brought great opportunities for the telecommunications industry. As more and more people use digital and internet tools for work and entertainment, demand for reliable and high-speed connectivity has increased significantly. This trend accelerates during the pandemic, when more people work and learn remotely, "said Rizka Arsil, Country Manager of Forest Interactive in a written statement received.
To answer existing challenges, telecommunications companies invest in digital infrastructure such as fiber optic channels, 5G technology, and cloud computing, which are considered to provide faster speeds, lower latency, and better connectivity for customers.
Not only that, telecommunications companies are also investing in AI and IoT to provide more personal services and improve operational efficiency.
As one of many companies that have welcomed the digital era, Forest Interactive has also provided Digital Service Delivery Platform (DSDP) services, which is a platform-as-a-Service (PaaS) for cellular operators in managing content providers through single platforms, simplified service integration, and efficient use processes.
Forest Interactive also provides Digital Voucher Platform (DVP) solutions that allow companies to efficiently deliver content such as music, games, and apps to end users. Also Direct Carrier Billing (DCB), a safe and practical payment method through direct bills on telecommunications operators.
"We are committed to helping our customers navigate this digital transformation. We are working with telecommunications companies to provide innovative solutions that will allow them to meet their customers' needs and remain superior in competition," Rizka continued.
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