JAKARTA - Hyundai Ioniq 5 and Ioniq 6 were hit by a recall or recall in Indonesia, based on information from PT Hyundai Motors Indonesia (HMID).
In his statement, the recall that occurred was related to the software update of the Integrated Charge Control Unit (ICCU) on Hyundai IONIQ 5 and IONIQ 6, as an effort to improve the quality of battery charging on electric vehicles to be more optimal.
"As a customer-centric brand and in accordance with global initiatives, Hyundai always positions customer security and comfort as our main focus. On this occasion we invite Hyundai Ioniq 5 and Ioniq 6 owners in Indonesia to be able to update software on the ICCU component for a seamless and more optimal battery charging experience," said Hyundai Motors Indonesia Chief Operating Officer Fransiscus Soerjopranoto, in his statement, Monday, May 6.
Regarding this, Hyundai ensures that the checking process until the work only lasts about 20 minutes and is carried out by certified technicians from global Hyundai.
For those affected, they can update the software at Hyundai's official dealer and are entitled to receive a thorough examination without being charged at all (free).
"We will also continue to carry out regular monitoring regarding software updates on Hyundai electric vehicles to provide peace of mind to all of our customers," he added.
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In accordance with applicable regulations in Indonesia, HMID informs customers of this through various communication channels, including through official letters, mass media to the Hyundai official website (website).
The HMID call center also proactively contacts customers, especially the owners of Ioniq 5 and Ioniq 6 who have to update the software on the ICCU component to then be directed to the nearest dealer. Then, customers can also get more complete information that is available 24 hours by contacting the Hyundai Call Center at 0800 1 878 878 (pulse-free).
"Sebagai informasi pembaruan software untuk kendaraan listrik dirilis oleh Hyundai Global dituju khusus pada negara dengan Vehicle Identification Number (VIN) tertentu berdasarkan kebutuhan dan improvement untuk pengalaman kendaraan yang worry-free. tutup Frans.
As is known, previously Hyundai in South Korea also recalled the two models above about 170,000 units due to the same problem. Meanwhile, the National Highway Traffic Safety Administration (NHTSA) has also opened an investigation into the ICCU in 2023, because there are 30 complaints in the United States.
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