Together with Danantara, PNM Expands Services to 516 Networks in 3T Region

Ist English: Ist

JAKARTA - In many areas, especially in the Leading, Outer, and Lagging Areas (3T), access to financial services is still perceived as a journey of hours across the sea, through mountains, through forests, or waiting for friendly weather to meet formal financial services.

In areas such as small islands in Natuna, the Talaud Islands, and Maluku, the highlands of Papua, the interior of Kalimantan, to border villages in Nusa Tenggara, the geographical challenge is a real challenge for equalizing economic opportunities. However, in these hard-to-reach spaces, the spirit of development is tested and PT Permodalan Nasional Madani (Persero) is present to contribute to the country.

"PNM is present through 4,035 units, of which 516 are in the 3T area. This means that more than 10% of PNM's service network reaches areas with challenging terrain," said PNM President Director Kindaris in his statement, Monday, July 13.

According to Kindaris, when people who are not prosperous, especially women entrepreneurs of ultra-micro, have access to financing and assistance, they grow not only businesses, but also confidence, family independence, to the circulation of the village economy. Therefore, expanding the reach of services to the 3T area is not merely a business expansion, but a tangible form of presenting economic justice.

Under the auspices of Danantara Indonesia, PNM views this momentum of transformation as an opportunity to strengthen its role as a development agency. Support for the Danantara ecosystem opens up wider collaboration, accelerates service innovation, strengthens operational capacity, and encourages synergy between SOEs so that access to financing and empowerment can reach more people who have been outside the radar of formal financial services.

Danantara Indonesia Chief Operating Officer (COO) and Head of BP BUMN Dony Oskaria appealed to continue to direct financing support to productive sectors that are able to create jobs, increase competitiveness and provide a real impact for the community, one of which is empowering MSMEs.

For PNM, financing is only the first step. What makes the difference is the sustainability of empowerment. Business assistance, strengthening entrepreneurial capacity, financial literacy, to character building become the foundation so that every financing is truly able to change the quality of life of the customer. This approach allows millions of pre-prosperous women not only to survive running a business, but also to create new jobs and become economic drivers in their environment.

This transformation is also in line with the spirit of Serving with Full Heart carried by Danantara through the Danantara Indonesia CX100 program. This program encourages all SOEs to build superior customer experiences. This approach places the quality of people's experiences as the main measure of service success, not merely operational achievements.

This spirit has long been part of the way the company is present in the community. Account Officers are not just field officers, but companions who know the customer's condition, understand their challenges, and grow together in every empowerment process. In the future, the CX100 values will further strengthen the service culture so that every interaction with customers will present an easy, accurate, warm, and meaningful experience.

"Success is not measured by how far we distribute financing, but how far we are able to bring hope to the most difficult to reach areas. Under the auspices of Danantara, we have greater optimism to expand access to financing and empowerment to the corners of Indonesia," added Kindaris.

Every pre-prosperous woman has the right to equal opportunities to grow. That is why PNM is committed to supporting the transformation of Danantara by ensuring that every PNM service is not only effective and easily accessible, but also provides a warm, humane, and tangible experience for people's lives.

Indonesia's condition as the largest archipelago in the world, encourages PNM to contribute by ensuring that no one is left behind just because of their geographical location. When access to financial services is able to penetrate mountains, small islands, border areas, and remote villages, then economic development is no longer exclusive, but truly inclusive.