JAMBI - The Jambi Provincial Ombudsman received 262 public reports during the period from January to March 2026.
The report was dominated by complaints related to alleged maladministration in the form of not providing services and protracted delays.
"Since the beginning of the year, we have received many reports from the public. We continue to encourage residents to report if they find any allegations of maladministration," said the Head of the Jambi Ombudsman, Saiful Roswandi, as reported by ANTARA, Tuesday, May 27.
Saiful explained that the number of reports was quite high, with details in January as many as 105 complaints, February 98 complaints, and March as many as 59 complaints.
Of all the reports received, 189 reports have been forwarded to the Inspection Secretariat for follow-up.
Meanwhile, 10 reports are of a consultative nature and as many as 24 other reports are in the form of a transmission.
Based on the substance, the most reported alleged maladministration was the category of not providing services, namely 127 reports.
The next category is the protracted delay of 36 reports and the deviation of procedures of 22 reports.
As for the alleged request or acceptance of rewards and improper acts, each recorded two reports.
Saiful emphasized that the Jambi Ombudsman continues to encourage the public to use their rights in overseeing the services provided by public service institutions. The public is asked not to hesitate to report if they experience or see maladministration practices.
To submit a report, the public can bring it directly to the Jambi Ombudsman Office at Jalan Empu Sendok, Danau Sipin District, Jambi City.
In addition, complaints can also be submitted through official letters or the WhatsApp messaging application via the number 08119593737.
"At the beginning of this year, the most reported groups by the public were the banking sector with 92 reports and the local government with 62 reports," said Saiful.
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