BANDUNG - The West Java Provincial Transportation Office confirmed the implementation of a layered supervision system and real-time complaint service in the operations of the Trans Jabar Metro (MJT) so that public service standards are truly maintained.
Through this system, the public can report various violations, ranging from drivers who smoke, driving carelessly, to bus air conditioners (AC) that do not function optimally.
Head of the West Java Transportation Service Dhani Gumelar said that the strict supervision was part of the West Java Provincial Government's commitment to providing disciplined, safe, and comfortable public transportation services.
One of the standards applied is the obligation of drivers to only stop at designated official points or stops.
"If the air conditioner is hot, the driver smokes, is rude, or stops anywhere, report it. There is a hotline and official Instagram. This is a material for evaluation because our service standards are high," said Dhani in Bandung, Antara, January 28.
Dhani emphasized that transparency is the main key in the Metro Jabar Trans service. If violations are found in the field, the public can immediately submit complaints through the complaint contact listed at every corner of the bus and stop.
The implementation of the service standard also strengthens the tariff stimulus policy provided by the West Java Provincial Government, especially in Corridor 5 Dipatiukur (Bandung) - Jatinangor (Sumedang). In this corridor, a cheap tariff of Rp. 2,000 is imposed for students, students, toddlers, and the elderly.
In terms of technology, MJT operations fully implement a cashless payment system through e-money and QRIS. This cashless system not only facilitates transactions, but is also used as a tool for accurately monitoring passenger data for technical evaluation of operational needs.
In addition, users of Corridor 5 can also monitor the position of the bus in real time through a tracking application installed at almost every stop. This feature allows users, including students and lecturers, to estimate the arrival time of the fleet to the minute so that travel can be planned more effectively.
Previously, the West Java Provincial Government had adjusted the route of Corridor 5 by passing through the ITB Ganesha Campus area and equipped with a stop in the education area. This route adjustment was carried out based on a technical survey based on GPS and odometer data, not a unilateral decision.
The next field evaluation will be carried out collaboratively with Perum DAMRI, PT Jasa Sarana, PT Surveyor Indonesia, and PT Nusantara Global Inovasi to ensure that the route taken is truly in accordance with community needs.
With funding support from the World Bank through the MASTRAN program, these breakthroughs are expected to encourage a change in the transportation culture in West Java, from dependence on private vehicles to reliable, sustainable, and directly supervised public transportation services by the community.
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