Ombudsman for South Kalimantan Reveals 298 Public Reports Complaining about Infrastructure

Illustration of people using government facilities/ Photo: IST

JAKARTA - The representative of the South Kalimantan (Kalsel) Provincial Ombudsman said that throughout 2025, he had handled as many as 298 Public Reports (LM) which generally complained about the condition of infrastructure.

The sector most reported is related to transportation/infrastructure, energy and electricity, population administration, education to agriculture or land.

The Head of the South Kalimantan Regional Ombudsman, Hadi Rahman, quoted from ANTARA, for the most reported alleged maladministration in the form of not providing services as many as 125 LM.

In addition, for negligence/neglect of legal obligations there were 69 LM, procedural irregularities (24), protracted delays (20), requests for money/goods/services (4) and inappropriate acts (1).

The reports handled include the Ombudsman's Rapid Response (RCO) and Independent Investigation (IAPS). Some were completed at the verification stage, during the examination, and some are still in process.

explained, the completion rate reached 84.23 percent. Meanwhile, for 2021 to 2024, the completion rate reached 100 percent or no LM categorized as "backlog".

"For this reason, we express our appreciation to the public service organizing agencies that are responsive, quick, and proactive in following up on community reports," he said.

Not only that, the South Kalimantan Ombudsman (Kalsel) not only passively receives reports, but also actively examines reports on its own initiative.

One of them is through the implementation of IAPS 2025 which substantively relates to the fulfillment of the rights to administrative services for population, health and social security for inmates at the Correctional Institution and State Detention House under the South Kalimantan Provincial Directorate of Corrections.

Hadi also added that in the last five years (2021-2025), the number of public access to the Ombudsman for South Kalimantan is not less than 1,000 or an average of 1,220 per year.