KAI: Facial Recognition Technology Prevents Queues For Eid Transportation

A number of people walked beside the train. BETWEEN

JAKARTA - PT Kereta Api Indonesia (KAI) stated that the implementation of facial recognition technology (face recognition) solutions prevent long queues, increase boarding efficiency, and ensure the comfort and smooth running of passengers during Eid al-Fitr 2025/1446 Hijri transportation.

KAI Vice President Public Relations Anne Purba was confirmed in Jakarta, Saturday saying that apart from being environmentally friendly, the existence of this technology also had a positive impact because it accelerated and made it easier for train passengers to board.

"The implementation of face recognition makes it easier for the boarding process and reduces queues, especially during crowded periods such as Eid homecoming," said Anne.

KAI is committed to supporting the achievement of Sustainable Development Goals (SDGs) by integrating environmentally friendly technology in various operations.

One of these innovations is the implementation of a face recognition system that replaces physical paper tickets for the boarding process, so that it can reduce paper waste and support environmental sustainability.

"Since its initial launch on September 28, 2022, until March 6, 2025, face recognition has been used by 10,624,962 train passengers on the islands of Java and Sumatra," said Anne.

Anne explained, to support the transportation of the Lebaran homecoming, the facial recognition technology facilities are located at 21 KAI stations including Gambir Station, Pasar Senen, Bekasi, Bandung, Kiaracondong, Cirebon, Semarang Tawang Bank Jateng, Pekalongan, Semarang Poncol, Tegal, Purwokerto, and Kutoarjo.

Furthermore, at Yogyakarta Station, Lempuyangan, Solo Balapan, Madiun, Surabaya Pasarturi, Surabaya Gubeng, Malang, Jember, to Medan.

"Since the beginning of the launch of face recognition, the response of the community is quite high. It is proven that in 2023 the number of passengers using this facility will reach 2,922,780 passengers, then it will increase significantly in 2024 to 7,141,649 passengers," explained Anne.

In addition to increasing customer service innovation, the technology also contributes to the efficiency of reducing paper waste. Since its launch, KAI has saved 25,298 ticket paper rollers.

Through facial recognition technology, KAI has saved around Rp379,462,929 since it was first implemented in September 2022 until March 6, 2025. This effort also contributes to reducing tree cutting for paper raw materials," added Anne.

With the face recognition, passengers simply scan their faces at the boarding gate. If your identity, ticket data and other requirements are appropriate, the boarding door will automatically open.

Anne also explained that the public does not need to worry about data security in the face recognition feature used by KAI because it has implemented the ISO 27001 international standard information security management system regarding Standardization of Information Security Management.

"The data on the name, NIK, and passenger photos will be stored in KAI infrastructure and only used for the boarding process using the face recognition boarding gate. The data will be stored within one year, after which it will be automatically deleted by system," he said.

In addition, passengers can also apply for deletion of their personal data at any time after registering through the Access by KAI application or by submitting data deletion to KAI through Customer Service officers at the station.

"With this innovation, KAI not only facilitates customer travel, but also supports environmental sustainability through reducing paper waste, which is in line with the SDGs' target in environmental conservation efforts," said Anne.