Money Lost After Cash Deposit, Customers Regret Bank BNI's Security System Is Easily Broken

BNI Matraman Sub-Branch Office, where MP customers make cash deposit transactions/ Photo: IST

JAKARTA MP, the initials of one of the BNI Bank customers, swallowed a bitter pill, realizing that the balance in his account was lost up to millions of rupiah. Ironically, the bank knows that there was a transaction from one of the web, but it couldn't do much. The bank's attitude made MP feel uncomfortable with the incident.

To VOI, MP told that the balance in his account was lost when he wanted to transfer online shopping. However, MP said, suddenly on the ATM screen, the sentence your balance appeared insufficient.

MP said that on December 12, 2024, he had just deposited cash through the BNI Matraman branch ATM, East Jakarta, and the balance entered.

In the evening, at the same time, MP wanted to make a transfer. However, seeing that the account balance was only Rp. 16,869.00. Whereas since the last November 25, 2024 transactions, customers have never made transactions again.

Feeling that something was wrong with the security system, customers came to the BNI Bank Office of the auxiliary branch in Utan Kayu Utara, East Jakarta. After being printed by the customer's newspaper account on behalf of MP, it was seen that there was a withdrawal from another party that the customer did not know.

Bank BNI explained that there was an automatic cash withdrawal from the Indonesian Retail Webportal, where customers did not know the company.

Then, it is still explained by MP, there is an automatic cash withdrawal from myTelkomsel which is considered odd. In fact, according to MP's confession, he never bought credit in the form of debt, because he always used Telkomsel prepaid pulses.

"The strange cash withdrawal from myTelkomsel took place on the same day three times on December 12, 2024," said the MP victim regretfully.

In this case, the victim questioned the security system of funds in accounts that were so easily broken down by other parties.

"I hope there is good faith from the bank to explain to me," MP said.

According to MP, he felt hurt because Bank BNI could not provide comfort and security of funds in BNI accounts.