JAKARTA - The public complaint service introduced by Vice President Gibran Rakabuming Raka "Lapor Mas Vice President" is integrated with the report channel of the National Public Service Complaint Management System (SP4N) which is coordinated with ministries.
The Main Expert of the Presidential Communication Office (KKK) Prita Laura said that this public complaint service is not the only channel for the public to report their problems.
"This program is not a separate program, stand alone from the National Public Service Complaint Management System. The people's online aspirations and complaints service, which was then shortened by the existing SP4N Lapor," Prita said as quoted by ANTARA, Thursday, November 14.
Prita explained that all complaints from residents who entered the "Report Mas Vice President" would consolidate their data and connect to 96 ministries/agencies and 493 local governments throughout Indonesia.
Therefore, people who have not had the opportunity to file a report to "Report Mas Vice President" can make reports online through SP4N Lapor.
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According to Prita, the launch of the "Report Mas Vice President" program aims to maximize the existing program and is considered effective.
He noted that from 88,247 reports that were included in the SP4N archive, 87,113 reports were declared complete.
"This means that the complaints from public reports are resolved. And those that are in process, are also ongoing. This means that many have been completed. That's what you think about effectiveness," said Prita.
The "Report Mas Vice President" service at the Vice Presidential Secretariat Building, Vice Presidential Palace, Jakarta continues to open with a schedule Monday to Friday from 08.00 to 14.00 WIB, with quotas per day 50-60 complaints.
Apart from face-to-face or in person, people who want to file a complaint can contact via WhatsApp at 081117042207.
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