JAKARTA - The Mayor of Surakarta Gibran Rakabuming Raka opens a space for complaints from the public through social media and is committed to responding quickly because he considers Solo to be one of the smart cities in Indonesia.
"(Solo) is a smart city, bureaucratic reform, we just want everything to be fast", he said in Solo, as reported by Antara, Tuesday, March 2.
He said this was by the instructions of Central Java Governor Ganjar Pranowo at the inauguration of regional heads some time ago, namely that regional heads are required to have social media accounts.
Furthermore, this social media account is used as a channel for complaints from people who want to convey their complaints to the mayor.
"We have started, there have been complaints from the public about perforated asphalt, puddles, we will handle all of them quickly", he said.
He admitted that so far the Surakarta City Government has opened a space for complaints from the public through the Surakarta complaint service unit (ULAS) program. However, according to him, ULAS is less personal.
"(With social media) residents will be more open to sowing to the mayor directly. If ULAS is a complaint written, it is read by many people. This social media is more private, direct response is fast", he said.
With a complaint from the public that goes to his account, the mayor can immediately coordinate with the relevant agencies.
"It can be completed in a few days. What is certain is that ULAS is already running well, but it would be even better if the regional head was active on social media", he said.
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