AirAsia Passengers Claim To Be Harassed By Airlines Staff Due To Late Entering 'Gate'

Illustration of airplanes at airports/ Photo: Bitor Ekin Putra

TANGERANG - A passenger on an AirAsia plane bound for Jakarta from Kualampur with flight number QZ 211, admitted that he received unpleasant treatment from one of the airline staff with the initials SR.

The passenger named Aditya said that the incident that happened to him occurred on Friday, January 12, at 16.40 WIB. He said that at that time he and his friend had arrived at the place where the passengers were transferred with the airline crew to the plane. Suddenly he admitted that there was something important, so he left the suitcase with his friend.

"I decided to go out for a while, and left the suitcase with my friend. At that time the gate had not been opened," Aditya said in his statement, Wednesday, January 7.

After he returned, Aditya explained that his friend had submitted information to SR. However, AirAsia staff actually forbade him to enter.

"I have informed AirAsia staff that he deliberately has not entered the gate because he is still waiting for me who came out for a while because there is business." he said.

"The Asian Air staff even argued that I was late." Aditya continued.

Aditya admitted that he was surprised by the regulation. Because, according to him, there are still many prospective passengers who are still queuing into the trunk.

"Ironically, he even ordered to buy a new ticket. Even though the Air Asia plane with flight number QZ 211 has not flown yet," he said. For the incident that was not wearing it, Aditya felt a big loss both in time and in material, because he had to buy a new ticket.

Confirmed, Indonesia AirAsia Communications Manager, Ageng Wibowo spoke up regarding complaints from AirAsia QZ 211 passengers from Kuala Lumpur to Jakarta on January 12, 2024.

In the statement received, it was written that AirAsia had carried out internal coordination, and said that the ground staff on duty at Terminal 2, Kuala Lumpur International Airport (KLIA), had carried out their duties in accordance with the applicable Standard Operational Procedure (SOP).

"Based on the chronology we received from the field, the passenger arrived at the departure gate which was closed at 16.35 p.m., considering the flight departure schedule for QZ 211 to Jakarta at 16.40 p.m. local time. In accordance with the terms and conditions of the airline. Land officials then offered a solution to use the next flight. It is recommended that passengers come to the airline check-in counter no later than two hours before departure time.," AirAsia wrote in a statement received by VOI, Tuesday night, February 6.

In his statement, AirAsia explained that international flights are advised to arrive at the airport no later than three hours before the flight departure time.