Easy In Access To Service Channels, BPJS Purwokerto Urges Residents Not To Use Candidates For JHT Claims

Illustration - Purwokerto Branch BPJS Officers serve factory workers who need information related to the employment social security/ANTARA program

PURWOKERTO - The Purwokerto Branch Social Security Administration Agency (BPJS) appealed to participants of the employment social security program not to use broker services when they want to file an Old Age Security (JHT) claim. "Don't use brokers when you want to file a JHT claim because currently BPJAMSOSTEK has opened service channels that make it easier for participants to claim JHT," said Head of BPJAMSOSTEK Purwokerto Branch Antony Sugiarto in Purwokerto, Banyumas Regency, Central Java, Antara, Monday, October 23. According to him, the service channels include the Jamsostek Mobile (JMO) application, Online Service without Physical Contact (Asik Lawsuit), and direct services at the nearest Employment BPJS Branch Office. Even in the JMO application, he said, participants were given easy access to obtain information on the BPJS Ketenagakerjaan program, JHT balance, information on clinical channels/negotiational hospitals, BPJS Ketenagakerjaan digital cards, JHT/Jaminan Pension benefits simulations, JHT claims, and other interesting features. "Every participant who has stopped working and is inactive from the participation of BPJS Ketenagakerjaan and wants to take his JHT balance can claim that JHT uses the JMO application," he said. JHT's claim through the JMO application was carried out without using document files, without waiting for queues, and without coming far to the BPJS Ketenagakerjaan Office. As long as participant data has been validated or updating data, he said, JHT claims through the JMO application can be done easily and quickly in less than 5 minutes and funds are transferred directly to participant accounts. "However, currently JHT claims through JMO are still limited to a balance of less than Rp. 10 million. For participants who have a balance above Rp. 10 million, BPJS Ketenagakerjaan provides service options through Asik Lapak," he explained. He said that in filing claims through Lapak Asik, participants did not need to come all the way to the BPJS Ketenagakerjaan Office, it was enough to visit the https://lapakasik.bpjsketenagakerjaan.go.id page. Furthermore, he said, participants uploaded necessary documents such as identity cards (KTP) as well as Jamsostek participant cards and within less than 5 working days after being declared complete or correct files followed by interVIu, JHT can be transferred directly to participant accounts. "In principle, with all the ease of service offered, satisfaction with BPJS Ketenagekerjaan services is expected to increase," he said. Antony said BPJS Ketenagakerkerjaan Purwokerto intensively conducted education and socialization regarding the use of the JMO and Asik applications by making direct visits and opening mobile car services to potential companies. He hopes that through education and socialization with the mobile car, the use of the JMO and Asik applications by participants can increase. "Currently, active JMO users in Purwokerto are around 69.55 percent of the total participants, and JHT claims through JMO are around 65.90 percent," he said. In this regard, he appealed to company leaders or human resources to continue educating and inviting all employees to immediately install the JMO application and updating data so that in the future participants can get easier and faster services.

If obstacles or problems are found in using the application, he said, participants do not need to hesitate to ask or report it to the nearest BPJS Ketenagakerjaan Office. "It should be noted that JHT claims that no penny is charged and the procedure and document requirements are very easy, so as much as possible please avoid using brokers because later it will harm the participants themselves," said Antony.