TransJakarta Sanctions Operators For Violating SOPs

The TransJakarta bus fleet for the Tosari-Ciputat (S21) route at the Lebak Bulus Bus Stop, South Jakarta, Thursday (21/7/2022). (ANTARA/Lia Wanadriani Santosa)

JAKARTA - PT Transport Jakarta (TransJakarta) has imposed sanctions, in the form of fines, to operators who violate standard operating procedures (SOPs) in order to achieve "zero accident" on all services.

"We do not tolerate any form of violation of operating standards that disrupts customer safety," said Head of the Corporate Secretary Division, Anang Rizkani Noor, as quoted by ANTARA, Thursday, July 21.

This fine is given if the operator partner is involved in an accident. The fine is imposed after the company cooperates with the authorities to investigate the incident.

"If found guilty and violated, we will give strict sanctions to the operator," he said.

In addition, TransJakarta asks all operators to comply with applicable standard operating procedures and monitor their implementation closely. This policy was taken because there were indications that the operator partners had not been optimal in carrying out operating procedures.

This step is expected to minimize unwanted things so as to ensure services in the field run safely and comfortably.

"We hope operators can be more orderly. The best service is our common goal. We must work together to provide the best service to the community," he said.

TransJakarta operational safety is currently in the public spotlight. In the month of July, there have been three accidents involving TransJakarta buses.

One of the most recent was an accident that caused a woman with the initials TA to lose her life after being hit by a TransJakarta bus at the Kramat Sentiong TransJakarta bus stop, Senen, Central Jakarta, a few days ago.