JAKARTA - The concern of many people regarding the use of electric motors is partly due to access to charging, while exchange or battery swaps have not yet expanded. To overcome these concerns, PT Astra Honda Motor (AHM) has a unique way of providing Honda Care services or previously namely the Honda Emergency Customer Service which was formed since 2006. "We have three types of Honda Care services, first there is ERA, Customer Assistance and Home Service. If for electric motorcycle batteries run out on the road you can also contact Honda Care services," said Cepi, PIC Honda Care PT Wahana Makmur Sejati, when met in the Jakarta area, recently. He said, there are three stages that consumers must do if they want to use this service. First, contact the Call Center Astra Honda Care at 1500989, after that or both call center agents perform consumer requests or complaints, as well as ask for consumer data, motorbikes and locations. "Mechanicals will later share live and go to the location so that consumers know their estimates so that they can be handled properly," he added.
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On the same occasion, PT Wahana Makmur Sejati's Training Analysis Wahyu Budhi said that the prepared mechanics also already understands electric motors, so it is already safe. "For the handling, mechanics has been prepared with special equipment for EM1 e motorbikes," said Wahyu Budhi. "However, Honda Care's arrival time depends on the distance of consumers in need. Cepi said, for more than 10 km it could take more than 60 minutes. "if 0-5 km is 30 minutes, 5-10 km is 60 minutes, so it can be seen first, "added Cepi.
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