JAKARTA - Waiting for luggage in the baggage claim area after the plane lands is often the most stressful moment for passengers. Damaged, late, or lost luggage is not only troublesome, but can also ruin travel plans.
Based on research by Forbes Advisor using data from the UK Civil Aviation Authority (CAA) from 2018 to the third quarter of 2022, there are a number of airlines that have recorded the most complaints related to baggage handling.
Here are the 5 airlines with the most problematic baggage cases in the world, as reported by Forbes.
1. Ryanair
Ryanair topped the list of airlines with the most baggage complaints. The low-cost airline recorded 954 reports of damaged, lost, or delayed baggage.
However, this figure is only around 4 percent of the total 23 thousand complaints received by Ryanair, most of which are related to flight delays.
2. British Airways
In second place is British Airways, the only non-low-cost airline on this list. The British national airline received 844 complaints related to baggage. This number is equivalent to about 6 percent of the total 13,600 complaints filed by passengers during the same period.
3. easyJet
easyJet came in third with 565 baggage complaints. This figure represents about 2 percent of the total 29,100 complaints received by the airline. Overall, easyJet recorded the highest number of complaints compared to other airlines on this list.
4. Wizz Air
Wizz Air received 552 complaints related to baggage between 2018 to the third quarter of 2022. Baggage complaints accounted for about 6 percent of the total 8,922 complaints received by the airline.
5. Norwegian
Norwegian rounds out the top five with 419 baggage-related complaints. This number is about 56 percent lower than Ryanair and accounts for 7 percent of the total 6,061 complaints received by the airline. However, Norwegian recorded the lowest overall number of complaints among these five airlines.
This data shows that baggage problems are still one of the main problems in air travel. Passengers are advised to clearly label luggage, store valuables in the cabin, and understand airline claim procedures if luggage is lost or damaged.
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