Provisions For Compensation Of Damaged Goods Losses In Aircraft Bags, Here Are The Rules From The Minister Of Transportation Regulation

Illustration of aircraft cabin (Freepic)

YOGYAKARTA - Some airplane passengers have experienced damaged goods while in the trunk. This of course makes you disappointed and upset by yourself. If the cause is the airline's fault, then passengers have the right to ask for compensation. So what are the provisions for compensation for damaged goods in the trunk of the plane?

Damage to goods placed in the trunk when boarding a plane is certainly detrimental to passengers or the owner of the goods. If you experience this, there is no need to be confused, the provisions related to damaged goods have been regulated in the Regulation of the Minister of Transportation Number 77 of 2011.

This rule needs to be understood by airplane passengers in anticipation if they experience an incident of damaged goods while stored in the trunk of the plane.

If passengers experience damage to goods or lose baggage while traveling by plane, the responsibility is entirely to the airline. This is regulated in Article 2 of Permenhub No. 77 of 2011, which states that:

"Airlines must be responsible for losses incurred due to loss or damage to the cabin trunk, and lost, destroyed, or damaged baggage recorded."

Passenger baggage is divided into two categories, namely recorded baggage and cabin baggage. Bags are recorded as passenger luggage which is handed over to airlines for transportation using the same aircraft.

On the other hand, the cabin trunk is a private passenger that is brought into the cabin and is under the supervision of its own passengers.

Provisions regarding the amount of compensation for damaged or lost goods on the plane have been regulated in Article 5 paragraph 1. The following article reads:

a. loss of recorded baggage or recorded baggage content or recorded extinction was given compensation of Rp. 200,000.00 (two hundred thousand rupiah) per kg and a maximum of Rp. 4,000,000.00 (four million rupiah) per passenger; and

b. The damage to the baggage was recorded, compensation was given according to the type of shape, size and recorded baggage brand.

Article 5 paragraph 2 regulates the provisions of recorded baggage which is considered missing as in paragraph 1, which reads:

"if it is not found within 14 (fourteen) calendar days from the date and time of passenger arrival at the destination airport."

In paragraph 3 in the same article, it is also regulated regarding:

"Pengkut wajib memberikan uang tunggu kepada penumpang atas bawat tercatat yang belum ditemukan dan belum dalam dinyatakan hilang sebesar Rp 200 ribu per hari dengan tempo paling lama tiga hari kalender."

Regarding cargo compensation that was lost or damaged on the plane, it has been regulated by Article 7 paragraphs 1 and 2. The following reads the article:

Paragraph 1 states: the amount of compensation for the cargo sent is lost, destroyed or damaged as referred to in Article 2 letter d as follows:

a. to be lost or destroyed, carriers are obliged to pay compensation to the sender in the amount of Rp. 100,000.00 (one hundred thousand rupiah) per kg.

b. for partial damage or all sides of cargo or cargo, carriers are required to pay compensation to the sender in the amount of Rp. 50,000.00 (fifty thousand rupiah) per kg.

c. if at the time of handing over to the transporter, the sender stated the value of the cargo in the airway bill, compensation that must be paid by the carrier to the sender as much as the value of the cargo stated in the air cargo letter.

Paragraph 2 states: cargo is considered lost after 14 (fourteen) calendar days from the time it was supposed to arrive at its destination.

Such is the information on the compensation for damaged goods in the trunk of the plane. If the damage to goods is caused by negligence or error by the airline, the passenger has the right to ask for accountability. Also read the size of the cabin suitcase and the rules of luggage.

Stay up to date with the latest domestic and other overseas news on VOI. We present the latest and updated information nationally and internationally.