List Of Worst And Best Airlines In The World Throughout 2024

The list of the best and worst airlines in the world throughout 2024 (Pexels)

JAKARTA - In the aviation industry, passenger experience is often influenced by various factors. Starting from timeliness to quality of crew service and comfort on board.

Every year, AirHelp Score 2024 ranking the best and worst airlines based on customer complaints, arrival and departure data on time, as well as feedback from passengers in more than 54 countries regarding the quality of the crew's food, comfort, and services between January and October.

Reported by VOI from the NY Post page on Friday, December 6, 2024, Tunisair occupies the lowest position on this list, considered the worst airline in the world in 2024, ranked 109th. The airline is included in the list of several low-cost airlines facing major problems.

Apart from Tunisair, there are several other airlines that are poor in terms of performance, such as Buzz, Nouveliran, Bulgaria Air, and El Al Israel Airlines. Although some of these airlines try to meet passenger travel needs, the quality of their services remains questionable.

Even in North America, the airline's performance problems have also surfaced. JetBlue and Air Canada are on the list of the 50 worst airlines in the world, although these two airlines have been operating for a long time.

However, not all airlines have poor records. Several airlines have actually received praise from passengers. Brussels Airlines was rated the best airline in 2024, successfully shifting Qatar Airways, which previously occupied the top position since 2018. Brussels Airlines experienced a significant spike, from 12th in the last year and is now in first position.

On the other hand, major US airlines such as United Airlines and American Airlines also occupy the top position as the best airline in the world, despite having faced major disruptions to domestic flights so far this year. These two airlines have been on the top 10 since 2022.

Meanwhile, Delta Airlines experienced a decline in its rating, down from 11th to 17th place. This decline is most likely due to claims processing problems related to technical problems that occurred in July. However, Delta's on-time performance and customer satisfaction rating did not change much.

In addition, Play, Austrian Airlines, LOT Polish Airlines, Air Arabia, Wider jurisprudence, and Air Serbia are also on the list of the world's best airlines, with a high level of customer satisfaction.

AirHelp CEO Tomasz Pawliszyn hopes this list will encourage airlines to continue to listen to feedback from passengers and seek to improve their services.

Worst airline in the world:

1. Tunisair

2. Buzz

3. Nouveliair

4. Bulgaria Air

5. El Al Israel Airlines

6. Pegasus Airlines

7. IndiGo

8. Tarom

9. Mauritius Water

10. Sky Express

Best airline in the world:

1. Brussels Airlines

2. Qatar Airways

3. United Airlines

4. American Airlines

5. Play

6. Austrian Airlines

7. LOT Polish Airlines

8. Air Arabia

9. WiderLUKE

10. Serbian Water