JAKARTA - The Financial Services Authority (OJK) revealed that it had summoned the online loan organizer (pindar) PT Indosaku Digital Teknologi (Indosaku) and the Association of Indonesian Collective Funding Fintech (AFPI) on Monday, April 27, 2026, regarding alleged violations of the collection process by an individual debt collector in Semarang.
OJK emphasized that it rejected all forms of collection practices that violated ethics, laws, and consumer protection provisions, following the incident involving a debt collector who allegedly committed violations and caused public concern in Semarang City.
During the meeting, OJK asked for explanations and clarifications from Indosaku and AFPI regarding information circulating regarding the alleged involvement of the company with the actions of the person concerned.
Head of the Department of Surveillance and Policy of the Integrated Financial Services Sector Agus Firmansyah emphasized that as a follow-up to the meeting, OJK would examine Indosaku in particular.
He said that he would impose sanctions if it was proven that there was a violation of the billing process/mechanism and asked AFPI and the Ethics Committee to conduct an in-depth investigation and impose a blacklist sanction against the third-party billing service provider involved in the incident.
"In addition, OJK asked Indosaku to conduct a thorough evaluation of the billing process, including an evaluation of cooperation with third-party billing service companies," he said in his statement.
Agus said this was done to ensure that all billing activities were carried out professionally, ethically, and did not violate the provisions of laws and regulations,
He added that OJK also emphasized that all financial services business actors are responsible for the actions of third parties appointed to collect.
"The practice of mandatory collection must be carried out professionally, ethically, and in accordance with applicable regulations," he explained.
Agus said that OJK also prohibited all forms of billing that were intimidating, contained threats, humiliated, degraded, and other actions that were against the law.
The provisions are regulated in OJK Regulation Number 22 of 2023 concerning Consumer and Community Protection in the Financial Services Sector, which requires financial services business actors to ensure that the billing process is carried out with the principle of consumer protection and does not cause adverse social impacts.
He added that OJK will continue to coordinate with related agencies to ensure that cases are handled firmly, transparently, and have a deterrent effect.
Agus said that if during the special examination process violations of the provisions were found, OJK would take steps to enforce compliance in accordance with applicable laws and regulations, including the application of administrative sanctions and other supervisory actions.
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