Bank Mandiri ensures Livin’ by Mandiri is ready to accompany customer transactions during the 1447 H Idulfitri holiday.

Photo: Bank Mandiri

JAKARTA - Bank Mandiri reiterated its commitment to serve wholeheartedly ahead of Eid al-Fitr 1447 Hijriah, by ensuring full readiness of customer transaction services through the Livin' by Mandiri super app. Various strengthening steps have been taken, ranging from system stability, strengthening infrastructure capacity, to real-time monitoring of transactions, to anticipate an increase in activity volume and maintain optimal service quality.

The momentum of Lebaran which is synonymous with the spirit of sharing is also accompanied by an increase in people's financial activities, ranging from money transfers, payment of various needs, to transactions at various merchants. For this reason, Bank Mandiri ensures the readiness of a safe, fast, and efficient digital infrastructure to maintain the smoothness of people's transactions during this time.

Livin' by Mandiri also continues to strengthen the quality of services by ensuring the application operates non-stop for 24 hours, providing easy access to digital banking for all customers whenever needed.

Senior Executive Vice President (SEVP) Information Technology Bank Mandiri Susilo Hardiyantono said that the readiness of digital infrastructure is the main focus of the company in welcoming an increase in transaction activity ahead of Lebaran. This step also confirms Bank Mandiri's commitment to maintaining superior and sustainable digital service quality.

"We have comprehensively prepared the system capacity to anticipate transaction needs during the Idulfitri period. Various reinforcements that we have carried out aim to ensure that Livin' by Mandiri remains stable, responsive, and able to provide a smooth and comfortable transaction experience for customers," said Susilo, in an official statement, Tuesday, March 17.

Furthermore, Susilo said, as a super app, Livin' by Mandiri presents various integrated transaction features to support various customer financial needs. These services include interbank transfers and BI-FAST, payment of routine bills, e-wallet top-up, QRIS transactions at various merchants, to purchasing travel tickets and lifestyle needs through the Livin' Sukha feature. The presence of these interconnected features strengthens Livin's role as a center of customer digital transaction activities in an integrated service ecosystem.

Not only that, Livin' by Mandiri also equips customers with a feature to top up e-money cards for free directly from the palm of their hand. In the midst of high community mobility during the homecoming and return flow, this feature is a practical solution so that transactions on toll roads, parking, and various payment services continue to run without obstacles.

In addition, Bank Mandiri has introduced the Livin' Call feature in the Livin' by Mandiri application as part of the company's efforts to expand service convenience for customers. With this feature, customers can directly connect with Bank Mandiri call center agents without incurring any pulsa charges, so that information needs and banking assistance can be resolved faster and more efficiently.

Public confidence in Livin' by Mandiri is also reflected in the consistent growth of its users. As of February 2026, the number of Livin' by Mandiri users was recorded at 38.5 million users with a total of 784 million transactions and a transaction value of Rp. 802 trillion.

This achievement reflects the increasing level of public confidence and at the same time shows the ability of the Bank Mandiri system to manage large-scale transaction volumes consistently.

"This growth is proof that our technology and governance foundations have strong scalability. Ahead of Eid al-Fitr, we have optimized the capacity of our infrastructure to ensure the convenience and security of customer transactions are maintained," said Susilo.

In order to encourage transaction activation during Ramadan leading up to Eid al-Fitr, Bank Mandiri also presents various promo programs through Livin' by Mandiri. Customers can enjoy Livin' QRIS cashback of up to IDR 100 thousand at various merchant choices such as Made's Warung, Pesta Kebun, Baskin Robbins, Zenbu, Tomoro Coffee, Hero Supermarket, AZKO, Watsons, Guardian.

Not only that, through Livin' Sukha there is also a cashback promo of up to IDR 100 thousand for the purchase of homecoming transportation tickets, a cashback promo of up to IDR 1.5 million and 0 percent installment up to 24 months for the purchase of gadgets. As well as discounts of up to IDR 50 thousand for transactions of various other merchants in the Livin' Sukha feature as part of strengthening the value proposition as well as support for strengthening the digital ecosystem and local economy.

These various initiatives are part of a sustainable advantage strategy that emphasizes reliability, scalability, and customer centricity. With a measured approach and disciplined risk management, Bank Mandiri is optimistic that it can maintain service performance in the midst of high community transaction activity during the Lebaran period.

"In the future, we will continue to strengthen service innovation and strategic collaboration to expand inclusive financial access while strengthening the sustainable development of the national digital ecosystem," concluded Susilo.