JAKARTA - PT Indodana Multi Finance (Indodana Finance) is strengthening its customer service in line with its business expansion, which now reaches more than 180 cities and regencies in Indonesia as of January 2026.
The Buy Now Pay Later (BNPL) financing company has officially launched a Customer Service (CS) channel via WhatsApp as part of its strategy to improve service quality.
Director of Indodana Finance Iwan Dewanto said that aggressive geographical expansion needs to be balanced with an adaptive and easily accessible customer service system.
"The speed of response and ease of communication are the main needs in digital financial services. This official WhatsApp channel we present to ensure users get access to fast, safe, and reliable services," he said.
The official WhatsApp channel of Indodana Finance uses the number 0888-1300-888 which has been verified with a blue check mark and operates every day from 08.00-20.00 WIB.
The presence of this channel complements the customer service that has been available through email and telephone.
As a company that is licensed and supervised by the OJK, Indodana Finance emphasizes its commitment to continue to improve the governance of services, information security, and user literacy so that business growth can run sustainably throughout Indonesia.
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