KAI Commuter Denies Fired Viral Employees Due To Missing Tumbler On KRL

Illustration. (Photo: Doc. Antara)

PT Kereta Commuter Indonesia or KAI Commuter spoke up regarding the collision case of Commuter Line passengers left on the Tanah Abang-Rangkasbitung connection train which led to the dismissal of employees and went viral on social media (social media).

VP Corporate Secretary of KAI Commuter Karina Amanda denied the dismissal of employees such as issues circulating on social media.

He said, KAI Commuter has rules and procedures related to personnel that still refer to labor regulations.

"We need to investigate first to confirm the actual incident. KAI Commuter itself did not dismiss him as the rumors circulated," Karina said in an official statement, Thursday, November 27.

As an initial stage, he said, of course KAI Commuter coordinated with the partners managing front liner officers.

Therefore, he stressed that there was no dismissal of front liner officers as was widely discussed on social media.

"MartNERs are still conducting internal evaluations to see more clearly the conditions that occur," he explained.

According to Karina, all officers in the field are always directed to carry out SOPs properly so that services to users are maintained. Even so, KAI Commuter will conduct a thorough evaluation so that a similar situation can be prevented in the future.

"We remind again that personal goods left in the commuter line are the user's responsibility. Therefore, we urge all users to maintain and pay good attention to their luggage," he said.

Karina said each station has a lost and found service. Later, the user's items found will be recorded and stored by officers. If not taken within a certain period of time at the final destination station, the goods will be moved to the central warehouse for further storage.

Furthermore, Karina said that taking goods behind was carried out following the applicable procedures. However, in principle, Karina invites all commuter line users to ensure their luggage is safe and not left behind.

"Congent goods are the responsibility of the customer," Karina concluded.

The case of losing a viral tumbler on social media

The news of the dismissal of KAI Commuter employees began with a post by a KRL passenger with the account name @anitadewl on Tread. Initially, Anita revealed that a conversation on social media about the loss of a tumbler and the upload went viral.

However, what made the upload widely discussed was the attitude of passengers who refused to receive compensation from security and led to the dismissal of the KAI Commuter security officer.

The passenger explained that the incident began when he used the Tanah Abang-Rangkasbitung KRL connection at 19.00 WIB. When he got on the train, he put the cooler bag in the trunk of the train.

Then, at 19.40 WIB, the passenger arrived at the destination station, namely Rawa Buntu. At that time, he realized that his luggage was left on the train and reported it to the security officer of the KAI Commuter.

"TUMBLER TUKU-KU GONE ATAS KE-IDAK TANGGUNG JAWAB PETUGAS PT KAI @commuterline Jadi ceritaNYA. Disclaimer aku minta maaf sebelumnya karena faktor lupa jadi lunggak-ku di bawatang train Hari Senin pulang kerja aku naik commuter line St Tanah Abang - Rangkasbitung sekitar pukul 19.00. Aku turun di St Rawa Buntu sekitar pukul 19.40. Setelah turun aku baru terwujut cooler bag saya tetunduk di bawat kompeter line. Aku Ingsg lapor petugas (uniform security), aku menjelaskan keberadaan cooler bag-ku itu di mobil khusus wanita," tulisnya dikutip Kamis, 27 November.

Then, the security officers who were on guard immediately followed up on the report and asked for a telephone number that could be contacted. After that, the officer reported that his cooler bag had been found complete along with the contents and sent photos as evidence.

However, based on evidence of chats uploaded by passengers, the goods cannot be sent back to Rawa Buntu Station, so he has to pick them up the next day at Rangkasbitung Station.

Keesokan harinya, penumpang tersebut mendatangi Stasiun Rangkasbitung ditemani suaminya untuk mengambil cooler bag tersebut.

“Sesampainya di sana, singkat cerita aku sudah terima cooler bag-ku. Dan... jeng-jeng, shock berat pas dibuka kok ada yang hilang! Tumbler Tuku-ku tidak ada,” tulis dia.

The next day, the passenger came to Rangkasbitung Station accompanied by her husband to take the cooler bag.

"When I got there, for short I received my cooler bag. And... jeng-jeng, how come something was missing when I opened it! Tumbler Tuku is not there," he wrote.