BRINS Launches Pulse-Free Call Center Service Through BRINS Mobile Application

Photo: Doc. BRI Insurance

JAKARTA - PT BRI Asuransi Indonesia (BRINS) continues to strengthen its commitment to providing accessible, fast, and innovative services for all customers. As part of a sustainable digital transformation, BRINS is now launching the Call Center Free Credit service based on Voice over Internet Protocol (VOIP) technology which can be accessed directly through the BRINS Mobile application.

In his statement, Tuesday, November 11, he explained, through this latest service, customers can connect with Melisha Call Center Agent without the need to use credit, simply with an internet connection. VOIP technology allows voice calls to be carried out digitally by converting analog sound into data, so communication with BRINS Call Center becomes more efficient, cost-effective, and remains of high quality.

This innovation is BRINS' strategic step in strengthening interactions with customers throughout Indonesia. The Pulse-Free Call Center service at BRINS Mobile provides convenience for users to contact the BRINS Call Center anytime and anywhere for a full 24 hours, without worrying about telephone fees. Through this feature, customers can obtain various information services, ranging from insurance products, purchases and extensions of policies, claim submissions, complaint handling, to emergency services.

If there is a network disruption during the call process, customers don't need to worry because BRINS has prepared a Call Back Service system, where Call Center Melisha agents will immediately contact customers again to ensure that every problem can be resolved properly. Each interaction is also recorded in the reporting ticket system, so that customers get follow-up certainty until the service is complete.

The presence of this service is a tangible form of BRINS' efforts to create new experiences for new customers (new customer experience) that are more comfortable, fast, and free of charge. In addition to strengthening public trust in the company, this VOIP innovation is also expected to increase emotional closeness between BRINS and customers, in line with the company's vision to become a trusted and customer-oriented insurance service provider in the digital era.

For more information about this service, customers can access the BRINS Mobile application or contact the BRINS Call Center Melisha in 14081, as well as via email [email protected].