JAKARTA - PT Perusahaan Gas Negara Tbk (PGN) - SOR II Area Cilegon continues to improve service quality to household natural gas customers, one of which is the digital transformation of PGN to provide convenience to household customers. Some time ago, PGN Area Cilegon organized the Socialization of Meter Meter Mandiri (CMM) so that the public could record gas use meter independently.
PGN provides CMM options for customers through PGN Mobile and WhatsApp Official PGN at 08151 1500 645. Especially for PGN's official WhatsApp services, they only receive text messages without voice or video calls.
PGN's Area Head Cilegon Listya Heryani Devi revealed that the CMM system is part of PGN's efforts to build services that are easy, transparent, and friendly for customers. Through CMM, customers can report monthly gas meter numbers directly via WhatsApp messages without having to wait for the officer's visit to the house.
Through CMM, customers can also report the gas meter stand figure independently every month. This feature is a solution to overcome the limited meter recording carried out by PGN officers every three months. From CMM results, customer gas bills will be calculated based on actual usage.
The CMM reporting process is very easy, customers can send photos of gas meters and enter clearly read stand meters. If the report is sent more than once, PGN will determine the data used as the basis of the bill.
PGN also emphasized that if there are PGN officers who record the same month as CMM reporting, the data from PGN officers will be the basis for collection. CMM data will still be verified to ensure its accuracy.
CMM can be reported between the 1st and 20th of each month. To make it easier for customers, PGN also provides a reminder feature for meter recording dates via WhatsApp.
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"We want customers to feel closer and easily interacting with PGN. Simply through WhatsApp or PGN Mobile customers can record meters, view bills, and get various information on natural gas services. Everything is practical and remains safe," said Liestya, and the statement. , Thursday, October 9th.
With digital services that are more accessible, PGN is committed to providing a more secure, transparent, and modern natural gas subscription experience for the people of Cilegon.
In addition to introducing digital services, PGN also reminds customers to always maintain safety aspects (HSSE) in the use of natural gas. Customers are advised to ensure that gas installations at home are maintained, adequate room ventilation, and immediately report to PGN Contact Center 135 (extension 5) if they smell gas or experience other problems.
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