Danamon Educates Customers About The Importance Of Maintaining Personal Data Secretity To Avoid Phishing

Photo: Doc. Danamon

JAKARTA - PT Bank Danamon Indonesia Tbk (Danamon) as a customer-oriented bank and provider of financial solutions, is always committed to educating and protecting customers and the community amid the increasing number of cybercrime cases in Indonesia using social engineering methods such as phishing.

Through the #Don't Give Care to Education campaign, Danamon seeks to build public awareness of various forms of digital fraud and various activities that can harm customers and the public as well as the importance of protecting confidential data.

The development of technology that aims to facilitate people's lives has allowed us to send messages, exchange information, and make financial transactions more easily, quickly, and anywhere else. However, this development is also followed by the increasing number of cyber crimes that are increasingly diverse in type and how to obtain confidential data from victims. One of the most frequently used forms of cyber attacks is phishing, which can be an entry point for malware into technological devices that people use.

According to the National Cyber and Crypto Agency (BSSN), phishing is a cyber threat in which the perpetrator disguised himself as a trusted entity by creating a display or system that resembles the original system to deceive the victim.

Andreas Kurniawan, Chief Digital Officer of PT Bank Danamon Indonesia Tbk said, through the #Don't Be Careless, his party wants to invite the public to know all forms of phishing. Currently, cybercriminals can commit their crimes through SMS, WhatsApp, e-mail, or fake websites to deceive and take advantage of their victims.

"One of the things that is happening is fake SMS using fake numbers or even using the original number of well-known companies including banking with the help of the Base Transceiver Station (BTS) device. For that, it is important for people to read carefully the contents of each message received and not just access the existing link," Andreas explained, in his written statement, Tuesday, September 30.

Throughout 2024, BSSN recorded 26,771,610 activities that were indicated as phishing activities in Indonesia. This phishing crime has the potential to cause financial losses for individuals who are victims if not watched out for.

As a customer-oriented bank and provider of financial solutions, Danamon actively educates the public through the #Don't Give Care to increase awareness of cybercrime, especially phishing.

To protect yourself from these forms of fraud, customers need to pay attention to several things when receiving suspicious messages, e-mails or other communication media. Customers are also advised to be alert to fake SMSs that use unofficial numbers or even company official numbers with the help of BTS Fake devices, fake e-mails containing links or fake digital forms, fake websites with displays resembling the original website, and fake voice messages or voice phishing.

Customers must also remember that Danamon has never asked customers for confidential data or asked customers to access certain links. In addition, customers are always reminded to always maintain the confidentiality of banking data such as the OTP code, CVV/CVC code, Debit Card PIN/Dredit Card/Charge Card Danamon, and D-Bank PRO access.

"We urge customers to activate biometric features in banking applications to improve security. If customers have access to suspicious links or provide confidential data to other parties, immediately change the password and PIN of the banking account and temporarily block the Transaction Card via D-Bank PRO or permanent block by contacting Hello Danamon at 1-500-090 when finding problems domestically and [phone] when finding obstacles abroad," Andreas added.

As part of the commitment to provide the best service, Danamon provides several official communication channels, apart from Hello Danamon, which can be contacted by customers as follows: WhatsApp: Danamon Chat 0858-1-500-090 (verified account with a green tick) Facebook: Bank Danamon (blue tick verified account)

The #Don't Be Careless is one of Danamon's efforts to improve public digital literacy, especially related to the security of financial transactions. With proper education, it is hoped that the public can be more vigilant and avoid various forms of fraud that have the potential to cause financial losses. More complete information about this campaign can be accessed through the official Danamon website at bdi.co.id/don't give up.