KAI Group Successfully Serves 328 Million Customers As Of August 2025

Photo: Doc. PT KAI

JAKARTA - KAI Group noted that more than 328 million customers had been served from January to August 2025.

This figure increased by 8.51 percent compared to the same period the previous year.

KAI Vice President Public Relations Anne Purba said that this increase proves that rail-based services are increasingly providing real benefits to the community, both for daily mobility, long-distance travel, tourism, and access to airports.

"KAI Group has served 328,054,007 customers, an increase of 8.51 percent compared to the same period in 2024 of 302,318,751 customers," he said in an official statement, Thursday, September 11.

Furthermore, Anne said that every KAI Group service is designed to answer the needs of various customers.

"This growth reflects the greater public confidence in rail transportation as the main choice that is safe, comfortable, and on time," said Anne.

This increase is reflected in various KAI Group services. The train Panoramic, Special Train, and Tourism Train managed by KAI recorded 146,952 customers, growing 48.00 percent compared to 99,288 customers in the same period last year.

The Jabodebek LRT, which officially operates on August 28, 2023, has successfully served 18,320,610 customers, up 44.25 percent from 12,700,737 customers.

Then, KAI Airport, which manages Srilelawangsa Trains in Medan and YIA Airport Trains to Yogyakarta International Airport, recorded 4,639,062 customers, an increase of 25.60 percent from 3,693,344 customers.

No less important, the Makassar 'Parepare train as the first train in Eastern Indonesia recorded 204,829 customers, growing 11.95 percent compared to 182,960 customers in the same period in 2024.

Then, the South Sumatra LRT, which connects Sultan Mahmud Badaruddin II Airport with the center of Palembang City, managed to serve 3,001,558 customers, an increase of 8.08 percent from 2,776,989 customers.

Meanwhile, long-distance trains and local trains managed by KAI in Java and Sumatra serve 37,152,347 customers, up 7.50 percent from 34,571,135 customers.

On the other hand, KAI Commuter as the backbone of Jabodetabek mobility and its surroundings, the Greater Bandung, Yogyakarta and Surabaya local trains recorded 260,536,640 customers, growing 6.58 percent from 244,454,243 customers.

KCIC managed fast train services also show a positive trend by serving 4,052,009 customers, an increase of 5.52 percent compared to 3,840,055 customers in the same period last year, Anne said.

In terms of operations, continued Anne, timeliness or On Time Performance (OTP) is also well maintained.

Throughout January to August 2025, the average departure accuracy of KAI passenger trains reached 99.50 percent, while the arrival accuracy was 96.32 percent.

The benefits of KAI Group services can be seen from the growth in the number of customers and from their contribution to community mobility, economic growth, and quality of life. KAI will continue to provide innovation so that railroads become a lifeline that brings broad benefits to the nation," concluded Anne.