JAKARTA - Deputy Minister of Agriculture (Wamentan) Sudaryono, who also serves as President Commissioner of PT Pupuk Indonesia (Persero) proposed the formation of a special unit or field that handles public complaints regarding subsidized fertilizers.
This proposal came after he received many complaints from farmers who felt the price of fertilizer was more expensive than the government's (HET) provisions.
"There are many complaints regarding the price of fertilizer that is above the specified price. Many people WA to me that's all (about the price of fertilizer). As soon as we checked, checked, checked, it turned out that the price was Rp. 10,000 more expensive than the price set at the kiosk," he explained, quoted from the Instagram account @sudaru_sudaryono, Wednesday, August 6.
After a search was carried out, he found that the price difference was not caused by a policy violation, but rather an additional fee was charged outside the formal distribution system. For example, the transportation costs charged to farmers, or farmer group cash levies amounted to Rp 5,000 per sack of fertilizer.
"It turns out that for example there is a transport fee charged. In addition, the farmer group is mungut for cash. For example, for one sack of Rp. 5,000 is there. Only the farmer doesn't know. As soon as it is checked, check, check, it turns out that there is no problem," said Mr. Dar as he is familiarly called.
However, he stressed the importance of transparency and ease of access for farmers to submit complaints. Therefore, Wamentan proposed a complaint contact that could be accessed by farmers via short messages or WhatsApp, and was integrated directly with the monitoring team at PT Pupuk Indonesia.
BACA JUGA:
"I want there to be a field like that where later commissioners (PT Pupuk Indonesia) will all accept WA for fertilizer complaints. Maybe there is one complaint contact where there is one number, every time there is a fertilizer complaint we forward directly to that number. Later there will be one employee whose job is to check it. Maybe in the marketing department in particular," he suggested.
Sudaryono hopes that this step can answer farmers' concerns, as well as strengthen supervision and improvement of the national fertilizer distribution system.
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