JAKARTA - PT Kereta Api Indonesia (Persero) or KAI guarantees refund of ticket purchases or a 100 percent refund for passengers affected by the incident of the Argo Bromo Anggrek train crash at the Pegadenbaru Station assembly, Subang, West Java.
KAI President Director Didiek Hartantyo said the number of passengers affected by the drop in the Argo Bromo Anggrek train reached 440,000. This figure can be seen from the ticket sales figures for August 1 to 3.
"Date 1 to August 3, the number of tickets sold was 440,000. (Especially) on the 2nd and 3rd, tickets sold were 250,000. Well, these ticket owners were affected (the fall of Argo Bromo Anggrek train)," he said at a press conference in Gambir, Jakarta, Sunday, August 3.
Didiek ensured that KAI would refund 100 percent of passengers affected by the fall of the Argo Bromo Anggrek train.
KAI gives 7 days to take care of refunds either through Access by KAI, or coming to the live counter.
"This is an cancellation to date of 12,000 tickets, but I think there are still many who have not. So we open for another 7 days and we can assure you that the cancellation of tickets is 100 percent," he said.
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KAI pun menyampaikan permohonan maaf kepada masyarakat yang terdampak anjloknya KA Argo Bromo Anggrek di Stasiun Pegadenbaru.
Dia bilang, perjalanan hari ini masih mengalami keterlambatan karena perbaikan rel.
“Sekali lagi kami memohon maaf atas terjadinya kendala anjlok ini. Kita tidak ada yang menginginkan ini terjadi, namun kejadian ini menimpa kita semua,” katanya.
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KAI also apologized to the people affected by the fall of the Argo Bromo Anggrek train at Pegadenbaru Station.
He said today's trip was still experiencing delays due to rail repairs.
Once again we apologize for this falling problem. We don't want this to happen, but this incident happened to all of us," he said.
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