JAKARTA - PLN Jakarta's Main Distribution Unit (UID) has accelerated the connection of electricity for customers. This concrete step was realized through Simultaneous Apples in 16 Customer Service Implementation Units (UP3). A total of 1,500 customers in Jakarta and its surroundings immediately received a New Installation and Added Power service.
General Manager of PLN UID Jakarta Raya, Moch. Andy Adhaminordin, emphasized that this acceleration is a real commitment of PLN to meet reliable electricity needs with excellent service.
"Electricity is a basic necessity. We want to make sure the people of Jakarta don't have to wait long. This simultaneous apple shows our seriousness in accelerating the connection process," Andy said in a written statement Monday, June 30.
Simultaneous Apples involve all connecting personnel at UP3. The officers moved simultaneously to conduct electricity in their respective working areas.
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Not only about technical matters, this step is also part of the transformation of PLN's work culture. The focus is on speed, efficiency, and customer satisfaction.
All officers are equipped with complete equipment and digital applications so that the connection process runs quickly, precisely, and safely. We continue to monitor the progress of the field in real time through contact centers and command centers," Andy explained.
PLN also invites the public to take advantage of the PLN Mobile application. This application facilitates new install services, added power, bill payments, and complaints. All can be accessed anytime and anywhere.
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