KAI Records 694,960 Passengers Take Advantage Of Face Recognition During The Eid Homecoming Period

Illustration (Photo: Doc. ANTARA)

JAKARTA - PT Kereta Api Indonesia (Persero) or KAI noted that 694,960 passengers had used face recognition (FR) services during the 2025 Eid Transport period.

The Eid period set by KAI is from March 21 to April 8, 2025 at 11.00 WIB.

KAI Vice President Public Relations Anne Purba said this innovation was an effective solution in unraveling long queues and accelerating the boarding process amidst the high mobility of the community.

Through the use of FR technology, continued Anne, KAI managed to save the use of 1,655 ticket paper rollers, which is equivalent to cost efficiency of IDR 24,820,000 during Eid transportation since March 21, 2025.

This shows KAI's real contribution in supporting Sustainable Development Goals (SDGs).

The application of FR is part of KAI's digital transformation which also pays attention to environmental aspects. This system replaces paper tickets in the boarding process, so that it can directly reduce paper waste and speed up service time at the station," he said in an official statement, Wednesday, April 9.

Since its first launch on September 28, 2022, the FR-based boarding system has been used by 12,765,680 customers.

Throughout this period, KAI managed to save the use of 30,394 ticket paper rollers, equivalent to saving purchases worth Rp455,917,143.

FR received a very good response from the public. In 2023, users of this service recorded 2,922,780 passengers, then more than doubled to 7,141,649 passengers in 2024. This figure shows an increase in customer confidence in the technology provided by KAI, "said Anne.

This year, during the period from January 1 to April 7, 2025, 2,685,469 customers have used this system.

With this amount, KAI again recorded savings of 6,394 ticket paper rollers or Rp95,909,607, in line with the company's spirit of efficiency and environmentally friendly.

The FR system is a tangible form of KAI's commitment to transformation of digital and environmentally friendly services. This innovation is here to create a practical, safe, and sustainable travel experience," said Anne.

FR Available At 21 Stations

Anne said FR services were available at 21 stations in various KAI operational areas.

For Daop 1 Jakarta, available at Gambir Stations, Pasar Senen, and Bekasi.

Then, continued Anne, at Daop 2 Bandung at Bandung and Kiaracondong Stations, as well as Daop 3 Cirebon at Cirebon Station.

This facility is also present at Daop 4 Semarang, including Semarang Tawang Station, Central Java Bank, Semarang Poncol, Pekalongan, and Tegal.

"Di Daop 5 Purwokerto terdapat di Stasiun Purwokerto dan Kutoarjo, serta di Daop 6 Yogyakarta pada Stasiun Yogyakarta, Lempuyangan, dan Solo Balapan," ujarnya.

In addition, continued Anne, in Daop 7 Madiun, this service is available at Madiun Station. In the eastern region, Daop 8 Surabaya includes Surabaya Pasarturi, Surabaya Gubeng, and Malang Stations, while Daop 9 Jember at Jember Station, and Divre I North Sumatra at Medan Station.

Anne added that all departure stations with the highest passenger volume during Eid 2025 Transportation had been completed by KAI with FR services.

"That way, passengers can take the train on a 'satset' basis without long queues, even at the peak of the homecoming and backflow," he explained.