JAKARTA - PT Bank Rakyat Indonesia (Persero) Tbk. (BRI) ensures the readiness of services to meet customer needs during the Isra Mi'raj and Chinese New Year 2025 holiday periods. However, customers need to know BRI's operations considering that banks will follow national holiday rules.
BRI Retail Funding and Distribution Director Andrijanto revealed that BRI digital services will continue to operate fully during the Isra Mikraj and Chinese New Year holidays, while conventional network operations will be adjusted.
"We will continue to accommodate the needs of customers, both individuals and corporations, so that transactions continue to run smoothly and safely," he said in an official statement on Sunday, January 26.
Andrijanto said that on Monday, January 27, 2025, all BRI offices were not operating. Because, on that date is a national holiday in commemoration of Isra Mikraj.
"Tuesday, January 28, 2025, services are limited to 33 branch offices spread across various regions," he explained.
Then, continued Andrijanto, Wednesday, January 29, 2025, all BRI offices were also not operating. Because, on that date it is a national holiday in the context of the Chinese New Year.
"Thursday, January 30, 2025, BRI office services operate normally as usual. The complete list of branch offices operating on January 28, 2025 can be accessed using the keyword Limited Service at the Virtual Assistant Sabrina," he said.
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In the village, continued Andrijanto, for the convenience of transacting, BRI customers can continue to easily access various banking services through the Super Apps BRImo application, which provides convenience in making transactions anytime and anywhere.
In addition, BRI's e-channel networks with a total of more than 20,000 ATMs, nearly 300,000 EDC Merchants, and more than 1 million BRILink Agents spread throughout Indonesia are ready to serve various customer transaction needs.
In addition, customers can contact BRI Virtual Assistant Sabrina which is available 24 hours via WhatsApp at 0812 1214 017. Sabrina can help customers with various information related to BRI products, promos, and services, such as checking account balances and mutations, setting debit cards, as well as making and checking complaints.
Not only that, customers can obtain information related to the location of BRI branch offices, ATMs, Agent BRILink, and the recommendations of the nearest merchants, which make daily financial transactions easier. BRI also provides communication channels through BRI Contacts which are available 24 hours at 1500017 or through credit-free services at the BRImo Assistance Center.
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