JAKARTA - TASPEN continues to strengthen the quality of service to participants through the provision of increasingly complete official service channels.
Participants can choose various communication media according to their needs, ranging from WhatsApp Business at 0811-1919-189, Call Center 1500919, email service [email protected], to TASPEN's official social media (Facebook, Instagram, X, and TikTok) to obtain information, ask questions, and submit complaints.
TASPEN Corporate Secretary, Henra, said that providing various service channels is part of TASPEN's commitment to providing services that are increasingly accessible, safe, and responsive to the needs of participants.
"We want the public to get to know all of TASPEN's official communication channels so that they can get the right information directly from the source. In addition to providing ease of access to services, this step is also part of our efforts to help participants avoid various fraudulent methods that use TASPEN's name. Therefore, we urge participants to always use TASPEN's official channels when they need information or services," said Henra, in his statement, Friday, July 31.
The completeness of various TASPEN service channels is part of the development of the TASPEN Customer Experience Center of Excellence (CoE) in providing integrated service standards, oriented towards the needs of participants, and encouraging an increasingly easy, fast, and responsive service experience.
In line with this, TASPEN also supports the implementation of the Presidential Agenda of the Republic of Indonesia, especially in strengthening the digital transformation of public services, bureaucratic reform, and the provision of adaptive, transparent, and community-centered services.
The English, Chinese, Japanese, Arabic, and French versions are automatically generated by the AI. So there may still be inaccuracies in translating, please always see Indonesian as our main language. (system supported by DigitalSiber.id)
