The number of train passengers at Malang Station in the first semester of 2025 increased by 8.2 percent from the same period in 2024. This data was stated by PT Kereta Api Indonesia (KAI) Operational Area (Daop) 8 Surabaya.
Public Relations Manager of PT KAI Daop 8 Surabaya Luqman Arif in Malang City, East Java, Saturday, said that during the first semester of 2025 or from January to June the number of passengers at the station was 1,036,739 customers.
"Especially at Malang Station during the first semester, it has served 1,036,739 customers. This number has increased by 8.2 percent compared to the same period in the previous year," said Luqman, quoted by ANTARA, Saturday, July 19.
Based on PT KAI Daop 8 Surabaya records, throughout the first semester of 2024 the number of passengers at Malang Station was 951,182 customers.
Luqman detailed that 1,036,739 customers in the first semester of 2025 consisted of 514,633 departing passengers and 522,106 arriving passengers.
"This confirms the role of Malang Station as a strategic transportation node in the southern region of East Java which continues to grow," he said.
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He said this increase in the number of passengers was a positive indicator that KAI services, especially at Malang Station, were increasingly in demand by the public.
"KAI comes professionally to support community mobility through services that we continue to improve in terms of digitization, comfort, to customer loyalty programs," he said.
His party has also implemented many innovations to provide convenience for the community to get access to services, including the implementation of face recognition-based boarding to the addition of carbon footprint features in the Access by KAI application.
Not only that, improving station facilities, strengthening service infrastructure, and implementing various thematic programs and loyalty also strengthen customer satisfaction and comfort.
According to him, the program presented is not only to encourage travel frequencies but also to build emotional ties between companies and customers.
"We are trying to provide an unusual travel experience, starting from comfort while waiting at the station, easy access to information, to attractive promos that we serve regularly," he said.
Luqman emphasized that companies engaged in rail transportation remain an important part of an integrated, competitive and sustainable national transportation ecosystem.
"KAI is not only a means of transportation, but part of Indonesia's smart and sustainable future mobility solution," he concluded.
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