JAKARTA - Minister of Trade (Mendag) Budi Santoso said the importance of becoming a critical and empowered consumer through knowledge, awareness, and courage to fight for rights and carry out their obligations.
This was conveyed by the Minister of Trade Busan at the peak of the 2025 National Consumer Day Commemoration (Harkonas) at Taman Mini Indonesia Indah (TMII), Jakarta, Sunday, May 18.
The 2024-2028 Harkenas commemoration carries the theme 'Consumer Protection Towards Golden Indonesia' with a sub-theme of 2025 is the Joint Commitment Movement to Realize Empowered Consumers.
Budi emphasized that consumers are not only users, but also the main driver in creating healthy and competitive markets.
For this reason, Budi appealed to the public to become wise consumers in shopping to meet various needs. Budi also shared a number of tips to become a critical and intelligent consumer in transactions.
Through Harkonas, we want to remind you again that consumers must be critical, smart, and empowered. Consumers are the main key in development. If consumers are smart, producers will also be encouraged to produce products that are quality and competitive," he said in a statement. resmu, Sunday, May 18.
Five Tips To Become Critical And Smart Consumers
Budi shared five tips to guide people to transform into critical and intelligent consumers of transactions. The first, always pay attention to product quality, label, and packaging.
Second, continued Budi, be careful so as not to be easily tempted by the promotion of cheap goods but not quality. Third, be observant in reading the description of the goods and their reviews. Fourth, dare to speak or complain if you feel harmed. Fifth, always buy local products.
"I also invite all parties to buy and use domestic products, especially products of micro, small and medium enterprises (MSMEs). Being a empowered consumer means contributing to the nation's economic progress," said Budi.
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Meanwhile, the Director General of Consumer Protection and Trade Order (PKTN) of the Ministry of Trade, Moga Simatupang, appealed to the public not to hesitate to submit complaints if they feel aggrieved in trade transactions.
Moga emphasized that the government has provided various complaint channels to ensure maximum consumer protection. The public can submit complaints via hotline at +62 853 1111 1010 or via email to complaint.consumer @kemendag.go.id.
People who have complaints can contact the Non-Community Consumer Protection Agency (LPKSM) to facilitate. If there is a dispute, the report can be submitted to the Consumer Dispute Settlement Agency (BPSK) available in each province. The public can also report to the National Consumer Protection Agency (BPKN) or directly to the Directorate General of PKTN through the available alert channels," said Moga.
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