Responding to service disruptions that occurred due to the restoration of the system being carried out by Bank DKI, a number of figures consisting of the DKI Jakarta Provincial Government (Pemprov), and the DKI Jakarta DPRD, to the General Chairperson of the Indonesian Chamber of Commerce and Industry (Kadin), also opened their voices by confirming that customer funds and data remain safe and uninterrupted.
The public is also advised not to be provoked by irresponsible information and remain calm in dealing with the current situation, and to be able to use Bank DKI Bank's alternative banking services.
Previously, DKI Jakarta Governor Pramono Anung responded to Bank DKI's services through the JakOne Mobile application which had experienced problems. He ensures that Bank DKI customers' funds are safe.
"Essentially, we provide guarantees to Bank DKI customers anywhere, in any branch, the funds are guaranteed by Bank DKI," he said some time ago.
In line with that, Member of Commission B of the DKI Jakarta DPRD, Andri Santosa, asked Bank DKI customers not to worry about the ongoing recovery of the system. Andri ensured that Bank DKI customer funds were guaranteed safety, and no funds were lost or reduced.
"Bank DKI customers don't need to worry because it is certain that Bank DKI funds 100 percent of customers are safe," Andri told reporters at the DKI Jakarta DPRD Building, Kebon Sirih, Central Jakarta, on Sunday, April 13.
Andri also revealed that Bank DKI also guarantees customer funds. It's just that this problem is purely due to service system problems that are connected to several parties.
"The service system does not only involve Bank DKI. But there is Bank Indonesia, then there is BI Fast, and there is also OJK (Financial Services Authority)," he said.
Meanwhile, the chairman of the DKI Jakarta DPRD, Khoirudin, said that he should not follow the invitation to vacate an account at Bank DKI, considering that the bank owned by the Provincial Government is a regional asset that provides the highest dividend so far.
"Don't follow the invitation to vacate. Because this is our asset, local government assets, DKI assets," said Khoirudin.
According to him, all relevant parties are currently working to restore services so that they return to normal immediately. For this reason, when there is an invitation to vacate Bank DKI accounts, it does not need to be followed because this will be detrimental to the region because Bank DKI is the largest dividend contributor to Jakarta.
Deputy Chairperson of the Indonesian Chamber of Commerce and Industry (Kadin) for Regional Autonomy, Sarman Simanjorang, also spoke with the hope that customers would not be provoked by an invitation to vacate Bank DKI accounts. According to Sarman, currently Bank DKI is one of the largest Regional Development Banks (BPD) in Indonesia so that it has an important role in economic turnover and development in Jakarta.
Bank DKI is not just a place to store customer money. However, the bank also plays a role in the development and economic turnover in Jakarta. Because Bank DKI also has various social programs for the community such as empowering Small and Micro Medium Enterprises (MSMEs) which have proven to support the country's economy. Especially Jakarta, "said Sarman.
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He also mentioned that this problem was purely due to the problem of the service system connected to several parties. "The service system does not only involve Bank DKI. But there is Bank Indonesia, then there is BI Fast, and there is also OJK (Financial Services Authority)," he said.
Provide Alternative Transaction Services
As an alternative to interbank transaction services through JakOne Mobile, customers can access operational services at all Branch Offices/Civil Branches of Bank DKI, to meet banking needs optimally, including: deposit transactions and cash withdrawals (convenges and giro), transfers between Bank DKI accounts, and transfers between banks through SKNBI and RTGS.
In addition, customers can also take advantage of more than 750 ATM units of Bank DKI which are available 24 hours to carry out various transactions such as cash withdrawals, interbank transfers, to bill payments, which are spread across various strategic points in the DKI Jakarta area and its surroundings.
In addition, Bank DKI also has an ATM network in other big cities such as Bandung, Semarang, Solo, Gresik, Sidoarjo, to Lampung. Transactions can also be made at ATMs for the Joint ATM and Prima ATM networks.
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