Here's How To Improve Interaction Of Online-Customers Quickly And Efficiently

Photo: Special

JAKARTA - An innovative platform that supports online businesses in Indonesia, namely OrderOnline, officially launched its newest feature OChat.

This feature helps online business people respond to customers more quickly and efficiently. This feature is starting to be available to OrderOnline users as of December 1, 2024.

OChat is designed as a real-time communication solution with AI technology integrated directly into the OrderOnline order management system. With OChat, businesses can answer customer questions instantly to process and record orders automatically.

CEO and Founder of OrderOnline Rovan Alfarry said OChat's presence was to answer the needs of online business people, especially the Internet Marketers.

"With this feature, we want to make sure customers get fast and on time services, which in the end can increase the conversion rate significantly," he said.

Along with the rapid growth of online business and the increasingly complex digital marketing methods, business people face challenges such as the high volume of customer messages that often make customer service teams overwhelmed, as well as limited operating hours, especially at night or weekends.

OChat comes as a practical solution to address the problem with AI technology capable of 24-hour work, supports customer service teams, and reduces operating costs by up to 50 percent, as stated by one user of this feature.

One of the OChat Adrian users shared his experience using the feature for a month.

AI OChat technology supports the customer service team in providing services outside of working hours, such as at night and weekends. As a result, we managed to save up to 50 percent of operational costs," he said.

In addition, leading JNE's expectation services company also supports innovations such as OChat.

This commitment in providing the best customer service in Indonesia is in line with the OrderOnline's goal of improving service quality for online business people.

JNE National Sales Division Head Hasmeliyani Suseno revealed that JNE's commitment, which has been present for 34 years in providing the best customer service in Indonesia, is in line with theOnline Order's goal of improving service quality for MSMEs and online business people.

With the launch of OChat, OrderOnline further strengthens its position as a trusted partner for online business people in Indonesia, presenting sophisticated solutions to increase customer efficiency, satisfaction, and sustainable business growth.