Bank DKI Achieves The Best Contact Center Indonesia Award 2024

Photo: Doc. Bank DKI

JAKARTA - Bank DKI won two awards as well as The Best Reporting Team Gold, and The Best Agent Inbound Gold, at The Best Contact Center Indonesia (TBCCI) 2024 organized by the Indonesia Contact Center Association (ICCA), in Jakarta on Wednesday 11 September. The award was achieved by Bank DKI specifically for efforts to provide the best service to customers through Bank DKI Contact Center.

President Director of Bank DKI, Agus H. Widodo, through his official statement expressed his gratitude for the achievements achieved.

"This award is clear evidence of Bank DKI's commitment to continue to provide the best service to all customers, especially innovation and service quality at Bank DKI Contact Center," he said.

The Best Contact Center Indonesia (TBCCI) 2024 event, which this year is the 18th implementation, was held with the aim of developing the Contact Center industry in Indonesia, and was attended by various companies from multi-industrials that have contact center services on a national scale.

The implementation of TBCCI 2024 involves 68 companies as participants, with a total of 1,114 participants to compete for various categories of individual competitions, categories of innovation programs, and categories of teamwork competitions. As an effort to provide the best service and facilitate customer access to Bank DKI at any time, Bank DKI presents a Contact Center consisting of Call Center at 1500-351 which serves 24 hours 7 days a week, and whatsapp Bank DKI's business at [phone].

In addition, Bank DKI also has a corporate website: www.bankdki.co.id and social media Instagram: @bank.dki, Facebook: @Bank_DKI, Twitter/X: @bank_dki, and Youtube: Bank DKI, as information channels for customers.

Bank DKI Corporate Secretary, Arie Rinaldi added, this achievement shows that the innovation and improvement of service quality carried out by Bank DKI, especially in the field of Contact Center, went as expected.

"This award will be a motivation for us to continue to strive to improve service standards, in line with the growing needs of customers," concluded Arie.