National Customer Day, IFG And Members Of The Commitment Holding Improve Service

Photo: Doc. IFG

JAKARTA - Commemorating National Customer Day which falls on September 4, 2024, Indonesia Financial Group (IFG), the Insurance, Guarantee, and Investment BUMN holding and its Holding Members again emphasizes the company's commitment to always prioritize customer-oriented.

This commitment is reflected in a series of initiatives and programs designed to appreciate and improve relationships with customers.

IFG Corporate Secretary Oktarina Dwidya Sistha revealed that the moment of National Customer Day was used by various programs as a form of appreciation for customers who had so far entrusted their protection to IFG.

"Customs and customer satisfaction are important things that should be prioritized by every business actor. In the momentum of this year's National Customer Day, IFG takes part by encouraging all holding members to maintain service standards and procedures to better answer customer needs," said Sistha, in a written statement. Thursday 5 September.

To fulfill this commitment, IFG and Holding Members carry out several strategies through the implementation of optimal customer service standards in all areas, both in terms of insurance, guarantee and investment.

"Currently, IFG holding members have two categories of customers, namely individual or retail and institutional. In meeting the needs of customers in the field of insurance, guarantee and investment, we ensure that each customer's rights can be fulfilled properly, especially equal treatment for each customer," he said.

In an effort to continue to ensure relevance to customer needs, IFG and its Holding Members present solutions through innovative products.

For institutional customers, IFG Holding Members open opportunities to receive proposals and input directly through presentations, customer gatherings, customer visits or live meetings.

Meanwhile, for retail customers, the company provides online contact channels that are easily accessible through the website of each IFG Holding Member. Through this channel, consumers can submit complaints, feedback, or questions easily.

One example of IFG Holding Members who carry out activities in the celebration of National Customer Day is PT Asuransi Jasindo which strengthens risk management partnerships by making visits to several institutional customers simultaneously in 30 cities. This activity is carried out by focusing on evaluating the current insurance coverage, identifying potential risks that may not be protected, and exploring opportunities for improving services.

"Through this effort, we hope that IFG can continue to meet customer protection needs in the future, as well as contribute to creating a healthy insurance industry to strengthen consumer protection," he concluded.