Special Services From TASPEN For Uzur Participants Or Sick Throughout Indonesia

Photo: Doc. TASPEN

JAKARTA - PT TASPEN (Persero) is committed to always providing the best facilities and services for the participants, especially for pension participants who require special attention. This commitment is realized by implementing services in the form of special treatment for elderly participants with sick and urgent conditions who cannot carry out regular independent enrollment and authentication.

Participants can access this service by submitting a Special Application for Treatment submitted through TASPEN pay partners. As of July 2024, 20, there were 20,439 retired participants throughout Indonesia who were served with this special treatment. Through the service that has been running since 10 years, pension participants have found it easy to receive monthly pensions, even though they are still at home. This special treatment guarantees that every pension participant gets maximum fulfillment of their rights, despite facing physical limitations.

TASPEN's Corporate Secretary, Citra Adi, said that this special treatment is one of TASPEN's concrete steps in ensuring that every pension participant, without exception, can receive their pension rights easily and without obstacles.

"In addition, TASPEN is actively monitoring the implementation of special treatment with all paid partners spread across various regions in Indonesia to ensure that all pension participants get service benefits and convenience," said Pudiastuti, in a written statement, Thursday, August 22.

In more detail, pension participants are entitled to special treatment if it is not possible to come to the TASPEN Branch Office or mintra pay TASPEN to carry out independent enrollment or authentication. This condition can occur if participants cannot carry out all biometric data registration, which consists of fingerprint recording, facial recognition, or voice recognition.

In addition, participants whose physical and health conditions are sick or urgent are also included in the criteria for receiving special treatment. If the pension participants are confirmed to meet these criteria, then the spouse / heir / family of the pension participants can apply for Special Treatment by fulfilling the document requirements in the form of a Special Pension Application Letter, a photo of all the pension participants, a recent photo of the pension participant who shows a thorough physical appearance, photocopies of the Identity Card (KTP), and photocopies of the Pension Decree (SK) to then submit to TASSPEN pay partner.

Suryani, the wife of Syuaibun who was a participant in TASPEN Depok Branch Office, became one of the participants who received special treatment since February 2024. He explained that her husband's illness made her unable to carry out authentication, so special treatment services had helped her in receiving her monthly pension.

"My husband suffered a stroke that attacked his right side of the body. This made him unable to speak anymore. Because of this condition my husband could not authentication, but TASPEN gave special treatment, so we always received pension funds every month smoothly. I feel calm with the convenience given by TASPEN," explained Suryani.

The special treatment provided by TASPEN is also in line with the direction of the Minister of SOEs, Erick Thohir, who asked all SOEs to always provide integrated, transparent and measurable services in carrying out business processes. Together with all 44 Mitra Payings, TASPEN will continue to provide the best service for all participants through various sustainable innovations, so that participants can enjoy old age more calmly and prosperously.