Pertamina Patra Niaga Fires Gas Station Operators Who Extortion

Illustration. (Photo: Doc. Antara)

PT Pertamina Patra Niaga responded to customer complaints and immediately terminated employment (PHK) for gas station operators who indicated extortion in Denpasar, Bali.

"For this incident, Pertamina Patra Niaga immediately checked the gas station and the operator who indicated that extortion had been terminated on the first occasion," said Pertamina Patra Niaga Corporate Secretary Heppy Wulansari in a statement in Jakarta, quoted from Antara, Tuesday, August 13.

Happy said that his party asked gas station managers to increase supervision, so that similar incidents do not happen again in the future.

Pertamina Patra Niaga is always committed to prioritizing consumer comfort and in accordance with applicable regulations.

"This incident is a lesson for all gas stations to increase supervision in the field, so that there are no more operators who carry out extortion or provide services that do not comply with the provisions," said Heppy.

Pertamina Patra Niaga apologized for this incident.

If consumers find inappropriate gas station services, they can report via call center 135.

"We apologize for this incident. If consumers find obstacles when filling fuel at Pertamina gas stations or get inappropriate service, they can report to the Pertamina 135 call center," said Heppy.

Previously, Pertamina Patra Niaga investigated the manager of a public gas station (SPBU) in Denpasar, Bali, regarding the findings of illegal levies (extortion) made by unscrupulous operators to consumers.

The marketing area of BBM and Liquified Petroleum Gas (LPG) in Bali is under the coordination of Pertamina Patra Niaga, the Jatimbalinus Region, which is domiciled in Surabaya, East Java.

The extortion incident was known to have been carried out by the private gas station operator number 54,80153 in Denpasar, Bali, on Monday 12 August.

The extortion was known to the public after the consumer recorded a complaint because the operator made a levy of Rp. 5,000 and went viral on social media.