LG Indonesia Proves Commitment To Prioritizing Satisfaction Through Service Innovation And Joint Draw Program Electronic City

Photo: Special

JAKARTA - LG Electronics Indonesia (LG), a technology and electronics company that has been present in Indonesia for a long time, continues to innovate to provide the best for its consumers. Not only through superior products, but LG also pays special attention to services that facilitate and pamper its loyal consumers.

"As a technology company, we view consumers not only as a product buyer, but as an important stakeholder who deserves the best service. One of them is through the ease of access to excellent after sales services. We are also actively collaborating with various parties, one of which is Electronic City by holding an appreciation program for consumers," said Lee Tae-jin, President of LG Electronics Indonesia, in his statement, Tuesday, July 9.

To answer the diverse needs of consumers, LG introduced four leading after sales service programs, namely LG Evening Service, LG WhiteGlove Service, LG Ontime Service and LG OBS Installation. LG Evening Service is a special service provided in the afternoon and evening.

This service is available for several large cities in Indonesia including; Jakarta, Surabaya, Makassar and Medan. LG Ontime Service is a timely security service and scheduling for the arrival of service teams according to the needs of consumers. Meanwhile, LG OBS Installation is a consumer service that makes purchase transactions for LG products through the LG Online Brand Store in ulang.com/id.

LG also launched the LG WhiteGlove Service, an exclusive service for premium product users from the LG Objet series. This service provides various privileges, such as special customer centers, special trained technicians, and costless maintenance services. LG WhiteGlove Service has a special phone number 08115462538 (0811-LG OBJET) which is separate from other LG product service centers, and is ready to provide consultation related to product installation and arrangement. This service can already be enjoyed by all LG consumers in Indonesia.

Not only focusing on after sales service, LG also cares about customers through collaboration with Electronic City to hold lottery prizes. The peak of this lottery event will be held on Friday, July 5, 2024, at Artha Gading Mall, North Jakarta, as part of the 'Electric Dragon' program which has been taking place from March to June 2024.

At the customer lottery event, they won various attractive prizes, such as Air Purifier, OLED TV 55, UHD Smart TV 65 inches, front washing machine, iPhone 15, E-Nine V5 Electric Motor, to the main prize IONIQ 5. LG also enlivened the event with a special LG product exhibition which was held on July 1-7, 2024. During the event, Electronic City and LG offered special prices for 4 selected products, including UHD SMART TV 43, 50, and 65.

Through these various excellent services and programs, LG Indonesia shows its commitment to always provide the best for its loyal consumers.