The Findings Of The Indonesian Ombudsman Regarding The 2024 Eid Transport: Minimum Ramp Check Buses To Lack Of Medium Facilities

Illustration. (Photo: Doc. Antara)

JAKARTA - The Indonesian Ombudsman found that the buses used during the 2024 Eid Transport period (Angleb) had minimal ramp checks. In fact, there is no clarity regarding follow-up monitoring of the follow-up to the findings of the ramp check results.

RI Ombudsman member Hery Susanto said that not all Lebaran transport buses for regular homecoming are ramp checks, except for buses for free homecoming.

Based on the results of monitoring, many buses enter and leave the terminal but no physical conditions are checked for buses and complete vehicle administration by transportation officers.

He added that the ramp check is often carried out when the bus is full of passengers. Thus, ramp check activities are not carried out optimally.

"No monitoring mechanism is implemented effectively to ensure that buses with record findings of ramp checks make improvements. In fact, there is no monitoring that ensures buses in the non-roadworthy category do not operate," said Hery in the agenda of submitting the 2024 Eid Homecoming Results Monitoring Report which was monitored online, Monday, May 27.

Hery said another finding was that at the time of Angleb 2024 there were no rules regarding the upper limit rate for bus ticket prices. He said that the current regulations only regulate the upper limit for economic class bus tickets. Even though some PO Buses no longer provide economic class, in general economy class buses are only provided for close range.

"People prefer non-economic class buses compared to economy class buses. During Lebaran homecoming, non-economic bus ticket prices experienced a significant increase of up to 100 percent. However, there is no regulation of the upper limit for buses with non-economic classes, so the increase in non-economic bus ticket prices is left to market mechanisms," he said.

In addition, said Hery, there are problems related to the lack of facilities and infrastructure at several bus terminals, such as directional instructions, waiting rooms, access for people with disabilities and inadequate lactation spaces.

Related to this, Hery admitted that there are several terminals that have not provided Health Service Posts. In addition, activities to raise and lower passengers occur outside the terminal.

"This is experienced in several provinces outside Java, such as Lampung and North Sumatra. In addition, tariffs are still found in the use of toilets at the Bus terminal," he said.

Finally, continued Hery, there has been no establishment of a joint homecoming post and complaint numbers at several terminals. The posts consist of ministries/agencies/agencies at the central and regional levels to facilitate and integrate the handling of Eid homecoming.

"Based on the monitoring of the homecoming survey team, in general, the homecoming post is available at the bus terminal with officers from various agencies, both from the transportation, security, cantibmas and health sectors. However, there are still terminals that are not equipped with joint posts and complaint numbers," he added.